Global Territory Growth Manager - Logistics & Key Accounts

Category; Oman; On-site; OMR 15,000 - 23,000; Full time

Benefits offered by this job

Career development

Learning and development programs

Inclusive workplace culture

Competitive benefits and wellness

Job summary

DHL Express Oman is seeking a Territory Manager to drive revenue within a defined sales geography. You will manage existing customers, win new business, and coordinate with cross-functional teams to optimize service delivery and profitability.

You will build strong client relationships, deliver regular sales reporting, and adhere to pricing guidelines while maintaining high standards of customer service under pressure.

Qualifications

• Minimum of 3 years of sales experience.
• Strong communicator (in written & spoken English) with excellent numeric and presentation skills. Arabic language is an advantage.
• Strong individual who can work independently and within a team to deliver results.
• Able to maintain effective performance under pressure.
• Preferably with Degree in Business or equivalent.

Responsibilities

• Act as customers' point of contact within DHL Express, by liaising closely with relevant departments to ensure that their queries, problems or issues are dealt with appropriately.
• Manage portfolio of existing customers and potential customers via 'face to face' sales visits.
• Produce necessary information for management to evaluate performance vs. key performance indicators.
• Ensure that all customer issues relating to customer service, service recovery and credit control are coordinated and managed through the relevant DHL Express departments.
• Regular meetings with Marketing and Sales management to evaluate personal sales strategy/plan, so as to ensure that the required revenue and shipment results can be achieved.
• Develop a weekly customer visit cycle / Follow Global Call Planning Tool (based on 6 visits a day, mix of 40/30/30) to secure Ship-To-Profile of existing customers and new customers.
• Complete sales reporting requirements in a timely manner, which includes Activities and Opportunities updates in STELLAR.
• Weekly Pipeline movement reports to Sales Management.
• Adhere to regional/country standard profit margins and discount guidelines.
• Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximize growth within the existing customer base.
• Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
• Conversion of qualified leads into customers (First Time Buyers) and develop and penetrate existing accounts (Retention and Development).
• Continually develop knowledge of DHL Express's products & services and general commercial awareness in order to provide the best possible solutions to the customers.
• Control all documentation and data relating to customer visits, agreements and terms of reference to ensure that customer information is maintained accurately in customer database.
• Analyze and monitor customer data to measure success and identify fluctuations/trends, so as to decide on relevant follow up actions.
• Ensure all customer agreements are cost-sensitive, so as to ensure a suggested minimum pricing tariff is set and adhered to.

Skills

Sales experience

Communication

Presentation skills

Numeracy

Education

Degree in Business or equivalent

Job description

DHL Express Oman is seeking a Territory Manager to drive revenue within a defined sales geography. You will manage existing customers, win new business, and coordinate with cross-functional teams to optimize service delivery and profitability.

You will build strong client relationships, deliver regular sales reporting, and adhere to pricing guidelines while maintaining high standards of customer service under pressure.