Channel Manager_Relationship Sales

DHL; Muscat; On-site; Confidential; Full time

Benefits offered by this job

Career development

Learning and development programs

Inclusive workplace culture

Competitive benefits

Job summary

DHL Express Oman invites applications for a Channel Relationship Manager-Sales to drive revenue from existing customers and bring in new business. You will maintain regular customer contact, understand client needs, and propose DHL solutions to add value while working with cross-functional teams.

The role demands strong English communication, independent work, and the ability to perform under pressure, with Arabic being a plus.

Qualifications

• Minimum of 3 years of sales experience.
• Strong written and spoken English communicator; Arabic language is an advantage.
• Able to work independently and within a team, under pressure.
• Preferably a Degree in Business or equivalent.

Responsibilities

• Maintain a regular call cycle to existing DHL customers to uphold revenue.
• Identify customer needs and align DHL services to add value.
• Source and convert new business leads to generate revenue from new customers.
• Monitor credit issues and coordinate with Finance to ensure collections.
• Update call details in COMET/STELLAR and ensure IBS forms are current.
• Own service failures and ensure rapid, effective resolutions.

Skills

Sales experience

English communication

Teamwork

Under pressure

Education

Degree in Business or equivalent

Job description

DHL Express Oman is proud to be certified as a best workplace in Sultanate of Oman and ranked No.2 by global institute Great Place To Work® (GPTW). Here, you will be part of a team of over 200 passionate professionals dedicated toConnecting People and Changing Livesthrough express delivery for some of the world’s most loved and widely recognized brands across the globe.

Your Future. Delivered.

Role Opportunity: Channel Relationship Manager-Sales

Job Purpose

To maximise the sales revenue from an existing base of customers, whilst at the same time generating new revenue from new customers.

Principal Accountabilities

• Maintain a regular call cycle to existing DHL Customers to build strong, multi level relationships within the company to maintain existing DHL sales revenue as customers continue to trade.
• Probe, question and understand completely the customer needs and requirements to understand where DHL’s service offering can add value to the customers business.
• Identify potential, negotiate and persuade accordingly existing customers to maximize their use of DHL’s services to generate additional sales revenue from existing customers.
• Source and action new business leads and persuade potential customers to utilize the DHL services to generate additional sales revenue from new customers.
• Monitor credit issues and liaise with Finance Department and be aware of issues with no payment and take action where necessary to ensure outstanding money is collected.
• Update and maintain call details on COMET/ STELLAR, ensure appropriate IBS forms are updated so that all information is accessible for future reference and monitoring.
• Take ownership of service failures and ensure the correct person resolves the issue so that all customer complaints and problems are handled quickly and efficiently.
• Analyze figures and reports and spot trends and identify issues and take appropriate action where necessary to maximize revenue by addressing issues early.

What You Bring

• Minimum of 3 years of sales experience.
• Strong communicator (in written & spoken English) with excellent numeric and presentation skills. Arabic language is an advantage.
• Strong individual who can work independently and within a team to deliver results.
• Able to maintain effective performance under pressure.
• Preferably with Degree in Business or equivalent.

What We Offer

• Career development with a global market leader internationally.
• Comprehensive learning and development programs.
• Inclusive workplace culture.
• Competitive benefits and wellness initiatives.

Ready to Make a Difference?

DHL is an equal opportunity employer. We reject any form of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.