Front Office Manager / Customer Service Manager / Operations Supervisor

Maseera; Muscat; Hybrid; OMR 2,200 - 6,700; Part time

Job summary

Maseera in Masqaţ, Oman seeks a part-time Front Office Manager / Customer Service Manager / Operations Supervisor to oversee daily front desk operations, manage reception, and ensure a professional customer-facing environment. The role combines on-site and remote work, requiring strong communication, scheduling coordination, and collaboration with internal teams to resolve inquiries and improve processes.

The ideal candidate will have solid admin experience, exceptional organization, and comfort

Qualifications

• Office Administration and Front Office skills for day-to-day reception, scheduling, and coordination.
• Customer Service and Customer Satisfaction skills to handle inquiries and maintain client relations.
• Excellent Communication skills for professional client, colleague, and partner interactions.
• Experience supervising operations or team coordination in an office or service setting is beneficial.
• Strong organizational skills, attention to detail, and ability to prioritize in a fast-paced setting.
• Comfort with basic digital tools and office software; marketing/agency environment is a plus.

Responsibilities

• Oversee daily front office activities and ensure smooth reception operations.
• Manage incoming calls and inquiries, coordinate appointments and schedules.
• Support office administration tasks like record-keeping and basic reporting.
• Handle customer service issues and monitor customer satisfaction.
• Collaborate with internal teams to resolve concerns efficiently.
• Supervise operational workflows and contribute to process improvements.

Skills

Office administration

Customer service

Communication

Team supervision

Organization

Digital tools

Marketing/agency exposure

Tools

Office software

Job description

Front Office Manager / Customer Service Manager / Operations Supervisor

Role Description This part-time hybrid role, based in Masqaţ, Oman, allows for a combination of on-site and work-from-home arrangements. The Front Office Manager / Customer Service Manager / Operations Supervisor is responsible for overseeing daily front office activities, ensuring smooth reception operations, and maintaining a professional customer-facing environment. The role includes managing incoming calls and inquiries, coordinating appointments and schedules, and supporting office administration tasks such as record-keeping and basic reporting. The individual will handle customer service issues, monitor customer satisfaction, and collaborate with internal teams to resolve concerns efficiently. This position also involves supervising operational workflows, implementing process improvements, and supporting the agency’s commitment to high-quality client and visitor experiences.

Qualifications

• Candidates should possess strong Office Administration and Front Office skills to manage day-to-day reception, scheduling, and office coordination.
• Candidates should possess Customer Service and Customer Satisfaction skills to handle inquiries, resolve issues, and maintain positive client relationships.
• Candidates should possess excellent Communication skills for clear, professional interaction with clients, colleagues, and external partners.
• Experience in supervising operations or team coordination within an office or service environment is beneficial.
• Strong organizational skills, attention to detail, and the ability to prioritize tasks in a fast-paced setting are preferred.
• Comfort with basic digital tools and office software; experience in a marketing or agency environment is an advantage.
• Ability to work effectively in a hybrid setting, demonstrating reliability, time management, and a customer-focused mindset.