Front Office Manager / Customer Service Manager / Operations Supervisor

Alleanza per il fotovoltaico in Italia; Dschanub asch-Scharqiyya; Hybrid; OMR 3,500 - 7,000; Part time

Job summary

Alleanza per il fotovoltaico in Italia seeks a part-time Front Office Manager / Customer Service Manager / Operations Supervisor. The role oversees daily front office activities, manages reception, and coordinates scheduling within a hybrid UAE-based setting with some work-from-home opportunities.

The position emphasizes staff supervision, customer satisfaction, and process improvements across administrative workflows, KPI tracking, and basic reporting to support efficient operations.

Qualifications

• Office Administration and Front Office operations including reception, scheduling, and documentation management.
• Strong Customer Service and Customer Satisfaction skills with experience managing inquiries, resolving issues, and maintaining positive client relationships.
• Excellent written and verbal communication with diverse stakeholders.
• Experience supervising or coordinating teams in front office or customer-facing environments.
• Good organizational and time-management skills, with attention to detail and multitasking in a fast-paced setting.
• Comfort with office software and basic digital tools (email, spreadsheets, CRM or booking systems).
• Ability to work in a hybrid setting, on-site and remotely.
• Experience in energy/renewable sectors is an advantage; vocational training or a diploma/degree in business/administration preferred.

Responsibilities

• Oversee daily front office activities and reception operations.
• Ensure efficient appointment scheduling and handling of inquiries.
• Supervise front office staff and monitor customer service standards.
• Resolve escalated client issues and maintain high customer satisfaction.
• Coordinate office administration, maintain records, and support operational workflows.
• Collaborate with internal teams to improve procedures and track KPIs.
• Prepare basic reports and contribute to continuous improvement of customer experience.
• Maintain productivity and collaboration in a hybrid on-site and remote setup.

Skills

Office Administration

Front Office Operations

Customer Service

Communication

Team Supervision

Scheduling

Documentation

CRM/Booking Systems

Hybrid Work

Energy Sector Experience (adv)

Education

Diploma/Degree in Business Administration

Tools

Email

Spreadsheets

CRM/Booking Systems

Job description

Role Description The Front Office Manager / Customer Service Manager / Operations Supervisor will oversee daily front office activities, ensuring smooth reception operations, efficient appointment scheduling, and professional handling of inquiries. This part-time, hybrid role is based in Abu Dhabi Emirate, United Arab Emirates, with the opportunity to perform some tasks from home. Responsibilities include supervising front office staff, monitoring customer service standards, resolving escalated client issues, and maintaining high levels of customer satisfaction. The role also involves coordinating office administration processes, maintaining records and documentation, supporting operational workflows, and collaborating with internal teams to improve procedures. The manager will track key performance indicators, prepare basic reports, and contribute to continuous improvement of customer experience and office efficiency.
Qualifications

• Demonstrated skills in Office Administration and Front Office operations, including reception, scheduling, and documentation management.
• Strong Customer Service and Customer Satisfaction skills, with experience managing inquiries, resolving issues, and maintaining positive client relationships.
• Excellent Communication abilities, both written and verbal, with the capacity to interact clearly and respectfully with diverse stakeholders.
• Experience in supervising or coordinating teams, preferably in a front office or customer-facing environment.
• Good organizational and time-management skills, with attention to detail and the ability to handle multiple tasks in a fast-paced setting.
• Comfort with using office software and basic digital tools (e.g., email, spreadsheets, CRM or booking systems).
• Ability to work effectively in a hybrid setting, maintaining productivity and collaboration both on-site and remotely.
• Prior experience in the energy, renewable resources, or related sectors is an advantage; relevant vocational training or a diploma/degree in business, administration, or a similar field is preferred.