Senior Operations & Performance Supervisor

Whitecollars; Muscat; On-site; OMR 23,000 - 35,000; Full time

Job summary

Whitecollars seeks a Senior Operations & Performance Supervisor to strengthen accountability, visibility, and execution across a professional services environment in Oman. You will own day-to-day follow-up, manage priorities, and drive cross-functional actions to ensure timely delivery.

You will develop dashboards, track metrics, and optimize workflows using ERP/CRM tools, with Arabic and English fluency required. Based in Muscat, this full-time role offers exposure to senior stakeholders.

Qualifications

• 5+ years of relevant experience, ideally within the 8–15 year range.
• Bachelor's degree in business, management, finance, accounting, engineering, information systems, or a related field.
• Experience coordinating multiple teams, clients, workstreams, and deadlines.
• Strong Excel, reporting, and operational tracking skills.
• Hands-on experience with ERP, CRM, workflow, or task-management systems.
• Experience improving a process, workflow, dashboard, system, or control.
• Strong ownership, prioritisation, follow-through, and professional assertiveness.
• Comfort with Microsoft 365, collaboration tools, automation, and AI-assisted productivity.
• Experience with Odoo, Zoho, Dynamics, SAP, Oracle, or Salesforce is an advantage.

Responsibilities

• Coordinate and follow up on assignments, management actions, client matters, and deadlines.
• Track engagements, owners, milestones, overdue items, and next actions.
• Follow up with managers and teams to drive timely closure.
• Identify and escalate delays, bottlenecks, capacity issues, and operational risks.
• Coordinate client follow-up for pending documents, approvals, and dependencies.
• Support billing and collection follow-up with management.
• Prepare concise weekly/monthly dashboards and exception reports.
• Coordinate operational meetings and track action closure.
• Support remote teams, outsourced resources, and external experts.
• Improve workflows, controls, and effective use of operational systems.

Skills

Stakeholder management

Project coordination

Excel

Operational tracking

Process improvement

Ownership

Prioritisation

Microsoft 365

Education

Bachelor's degree in business/management/finance/accounting/engineering/information systems

Tools

ERP systems

CRM systems

Odoo

Zoho

Dynamics

SAP

Oracle

Salesforce

Job description

Senior Operations & Performance Supervisor

• Full-time

Our client is a leading professional services firm in Oman, providing audit, accounting, tax, advisory, and financial consulting services to public and private organizations across a range of industries. As a member of the global HLB network, it combines local market expertise with international standards and practices. The firm supports businesses through financial reporting, compliance, risk management, business advisory, and organizational improvement, helping clients make informed financial decisions and achieve sustainable growth.

Are you the person who makes sure things actually get done? If you bring structure to complex operations, follow through confidently with senior stakeholders, and know how to turn scattered priorities into clear action, this could be your next opportunity.

Our client is seeking an experienced Senior Operations & Performance Supervisor to strengthen accountability, operational visibility, and execution across a professional-services environment.

Why This Opportunity Matters

This role sits at the center of day-to-day operational follow-up. You will help management maintain visibility over priorities, deadlines, client dependencies, and outstanding actions, ensuring nothing important falls through the cracks.

You’ll have the opportunity to improve workflows, strengthen reporting, and create greater operational discipline across the firm.

What You’ll Own

• Coordinate and follow up on assignments, management actions, client matters, and deadlines.
• Track engagements, owners, milestones, overdue items, and next actions.
• Follow up with managers and teams to drive timely closure.
• Identify and escalate delays, bottlenecks, capacity issues, and operational risks.
• Coordinate client follow-up for pending documents, approvals, and dependencies.
• Support billing and collection follow-up with management.
• Prepare concise weekly/monthly dashboards and exception reports.
• Coordinate operational meetings and track action closure.
• Support remote teams, outsourced resources, and external experts.
• Improve workflows, controls, and effective use of operational systems.

You’ll thrive in this role if you have:

• 5+ years of relevant experience, ideally within the 8–15 year range.
• A Bachelor's degree in business, management, finance, accounting, engineering, information systems, or a related field.
• Experience coordinating multiple teams, clients, workstreams, and deadlines.
• Strong Excel, reporting, and operational tracking skills.
• Hands‑on experience with ERP, CRM, workflow, or task‑management systems.
• Experience improving a process, workflow, dashboard, system, or control.
• Strong ownership, prioritisation, follow-through, and professional assertiveness.
• The confidence to work with senior management and follow up with experienced professionals.
• Comfort with Microsoft 365, collaboration tools, automation, and AI‑assisted productivity.
• Experience with Odoo, Zoho, Dynamics, SAP, Oracle, or Salesforce is an advantage.

About You

You are a mature, practical, and technology‑oriented operations professional who can create accountability without unnecessary bureaucracy.

Fluent Arabic and strong working English are required. Candidates based in Oman or willing to relocate to Muscat are welcome to apply.

This is not a pure administration or secretarial role. We're looking for someone with genuine operational ownership who can improve visibility, execution, and accountability across the organization.

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