Hybrid Front Office & Service Manager | Operations Lead

Maseera; Muscat; Hybrid; OMR 2,200 - 6,700; Part time

Job summary

Maseera in Masqaţ, Oman seeks a part-time Front Office Manager / Customer Service Manager / Operations Supervisor to oversee daily front desk operations, manage reception, and ensure a professional customer-facing environment. The role combines on-site and remote work, requiring strong communication, scheduling coordination, and collaboration with internal teams to resolve inquiries and improve processes.

The ideal candidate will have solid admin experience, exceptional organization, and comfort

Qualifications

• Office Administration and Front Office skills for day-to-day reception, scheduling, and coordination.
• Customer Service and Customer Satisfaction skills to handle inquiries and maintain client relations.
• Excellent Communication skills for professional client, colleague, and partner interactions.
• Experience supervising operations or team coordination in an office or service setting is beneficial.
• Strong organizational skills, attention to detail, and ability to prioritize in a fast-paced setting.
• Comfort with basic digital tools and office software; marketing/agency environment is a plus.

Responsibilities

• Oversee daily front office activities and ensure smooth reception operations.
• Manage incoming calls and inquiries, coordinate appointments and schedules.
• Support office administration tasks like record-keeping and basic reporting.
• Handle customer service issues and monitor customer satisfaction.
• Collaborate with internal teams to resolve concerns efficiently.
• Supervise operational workflows and contribute to process improvements.

Skills

Office administration

Customer service

Communication

Team supervision

Organization

Digital tools

Marketing/agency exposure

Tools

Office software

Job description

Maseera in Masqaţ, Oman seeks a part-time Front Office Manager / Customer Service Manager / Operations Supervisor to oversee daily front desk operations, manage reception, and ensure a professional customer-facing environment. The role combines on-site and remote work, requiring strong communication, scheduling coordination, and collaboration with internal teams to resolve inquiries and improve processes.

The ideal candidate will have solid admin experience, exceptional organization, and comfort