Hybrid Part-Time Front Office & Customer Service Manager

Alleanza per il fotovoltaico in Italia; Dschanub asch-Scharqiyya; Hybrid; OMR 3,500 - 7,000; Part time

Job summary

Alleanza per il fotovoltaico in Italia seeks a part-time Front Office Manager / Customer Service Manager / Operations Supervisor. The role oversees daily front office activities, manages reception, and coordinates scheduling within a hybrid UAE-based setting with some work-from-home opportunities.

The position emphasizes staff supervision, customer satisfaction, and process improvements across administrative workflows, KPI tracking, and basic reporting to support efficient operations.

Qualifications

• Office Administration and Front Office operations including reception, scheduling, and documentation management.
• Strong Customer Service and Customer Satisfaction skills with experience managing inquiries, resolving issues, and maintaining positive client relationships.
• Excellent written and verbal communication with diverse stakeholders.
• Experience supervising or coordinating teams in front office or customer-facing environments.
• Good organizational and time-management skills, with attention to detail and multitasking in a fast-paced setting.
• Comfort with office software and basic digital tools (email, spreadsheets, CRM or booking systems).
• Ability to work in a hybrid setting, on-site and remotely.
• Experience in energy/renewable sectors is an advantage; vocational training or a diploma/degree in business/administration preferred.

Responsibilities

• Oversee daily front office activities and reception operations.
• Ensure efficient appointment scheduling and handling of inquiries.
• Supervise front office staff and monitor customer service standards.
• Resolve escalated client issues and maintain high customer satisfaction.
• Coordinate office administration, maintain records, and support operational workflows.
• Collaborate with internal teams to improve procedures and track KPIs.
• Prepare basic reports and contribute to continuous improvement of customer experience.
• Maintain productivity and collaboration in a hybrid on-site and remote setup.

Skills

Office Administration

Front Office Operations

Customer Service

Communication

Team Supervision

Scheduling

Documentation

CRM/Booking Systems

Hybrid Work

Energy Sector Experience (adv)

Education

Diploma/Degree in Business Administration

Tools

Email

Spreadsheets

CRM/Booking Systems

Job description

Alleanza per il fotovoltaico in Italia seeks a part-time Front Office Manager / Customer Service Manager / Operations Supervisor. The role oversees daily front office activities, manages reception, and coordinates scheduling within a hybrid UAE-based setting with some work-from-home opportunities.

The position emphasizes staff supervision, customer satisfaction, and process improvements across administrative workflows, KPI tracking, and basic reporting to support efficient operations.