Front Office Leader: Guest Services & Operations

St. Regis Hotels & Resorts; Muscat; Sur place; OMR 12 000 - 24 000; Plein temps

Résumé du poste

St. Regis Hotels & Resorts in Al Mouj, Muscat, Oman seeks a Management Front Office leader responsible for Bell Staff, Switchboard, Guest Services/Front Desk and Retail activities.

As a department head you will direct managers and staff to ensure smooth arrivals and departures and to maximize the department’s financial performance. The ideal candidate holds a high school diploma or GED with 4 years in guest services or a 2-year degree in Hotel/Restaurant Management plus 2 years of related

Qualifications

• High school diploma or GED; 4 years experience in guest services/front desk or related area.
• 2-year degree in Hotel/Restaurant Management, Hospitality or related major; 2 years experience in guest services/front desk or related area.

Responsabilités

• Lead Front Office team and manage day-to-day operations.
• Ensure guest arrival and departure procedures run smoothly.
• Drive guest satisfaction and department financial performance.
• Develop and implement goals, plans, and staffing for Front Office.
• Communicate performance expectations and monitor progress.
• Maintain high standards of service and respond to guest issues promptly.

Connaissances

Leadership

Team management

Guest services

Front desk

Communication

Formation

High school diploma

2-year hospitality degree

Description du poste

St. Regis Hotels & Resorts in Al Mouj, Muscat, Oman seeks a Management Front Office leader responsible for Bell Staff, Switchboard, Guest Services/Front Desk and Retail activities.

As a department head you will direct managers and staff to ensure smooth arrivals and departures and to maximize the department’s financial performance. The ideal candidate holds a high school diploma or GED with 4 years in guest services or a 2-year degree in Hotel/Restaurant Management plus 2 years of related