Enterprise Tech TAM: Customer Success & Growth

Dw Its; Matrah; On-site; OMR 10,000 - 15,000; Full time

Job summary

Dw Its is seeking a Technical Account Specialist (TAM) in Muscat for managing strategic customer relationships and ensuring successful adoption of IT solutions. The role focuses on providing technical guidance, conducting success reviews, and promoting additional products from the company's portfolio, including ManageEngine.

Ideal candidates will have a Bachelor’s degree in Computer Science and over a year of relevant experience in IT management or cybersecurity. Strong customer relationship management and technical presentation skills are essential.

Qualifications

• 1+ years experience in IT infrastructure management or cybersecurity.
• Experience with enterprise IT platforms, including ITSM and security tools.
• Knowledge of endpoint management and cloud environments.

Responsibilities

• Manage strategic customer relationships as the primary technical advisor.
• Conduct customer success reviews and develop technology roadmaps.
• Identify opportunities for upselling and cross-selling solutions.

Skills

Technical presentation skills

Customer relationship management

Problem-solving

Communication skills

Education

Bachelor’s degree in Computer Science or related field

Tools

IT Service Management platforms

Network monitoring tools

Enterprise software solutions

Job description

Dw Its is seeking a Technical Account Specialist (TAM) in Muscat for managing strategic customer relationships and ensuring successful adoption of IT solutions. The role focuses on providing technical guidance, conducting success reviews, and promoting additional products from the company's portfolio, including ManageEngine.

Ideal candidates will have a Bachelor’s degree in Computer Science and over a year of relevant experience in IT management or cybersecurity. Strong customer relationship management and technical presentation skills are essential.