AI-Driven Customer Solutions Manager

Human Ventures, LLC.; As Sudiyah; On-site; OMR 36,910 - 51,675; Full time

Benefits offered by this job

Health and wellness benefits

Paid time off

Career development resources

Job summary

Human Ventures, LLC. is seeking a Customer Solutions Manager in Oman to enhance customer satisfaction by delivering innovative solutions and resolving technical issues. The candidate will develop relationships with high-valued customers and educate them on product usage.

This role requires significant experience in technology and data analytics, particularly in areas like SQL and Tableau. The work environment promotes collaboration, diversity, and career development opportunities.

Qualifications

• 5 - 10 years of enterprise-level technology-related experience.
• Experience in supporting new products/services in new markets.
• Strong skills in technical problem solving and data analytics.

Responsibilities

• Act as primary contact for Ookla’s highest valued customers.
• Educate clients on product utilization for optimum use.
• Troubleshoot technical issues and escalate as necessary.

Skills

Customer focus

Technical problem-solving

Data analytics

Communication skills

Relationship management

Education

B.A./B.S. degree or equivalent

Tools

SQL

Tableau

Python

Job description

Human Ventures, LLC. is seeking a Customer Solutions Manager in Oman to enhance customer satisfaction by delivering innovative solutions and resolving technical issues. The candidate will develop relationships with high-valued customers and educate them on product usage.

This role requires significant experience in technology and data analytics, particularly in areas like SQL and Tableau. The work environment promotes collaboration, diversity, and career development opportunities.