CX Account Manager

Panduit; As Sudiyah; On-site; OMR 21,147 - 28,837; Full time

Job summary

Panduit is seeking a Customer Experience Account Manager 1 to drive revenue generation and enhance customer service by developing profitable relationships with assigned accounts and territories. The ideal candidate will manage revenue opportunities from initiation to completion while acting as an internal advocate for customers.

Responsibilities include engaging in direct communication with customers, managing orders, and resolving requests collaboratively across various departments. This position operates on a day shift schedule based in Saudi Arabia, underscoring the cross-border engagement in the region.

Responsibilities

• Generate revenue for assigned accounts and territories.
• Own revenue opportunities from start to finish.
• Build and grow business relationships within assigned accounts, channels, and/or geographies.
• Act as the internal customer advocate, coordinating across functional departments to resolve customer requests and needs.
• Provide transparency to customers regarding orders and requests, offering pre-emptive solutions to significant matters impacting their experience.
• Engage in direct customer communication through various channels.
• Manage orders across the Panduit fulfillment chain.
• Handle information and exception management.

Job description

The Customer Experience Account Manager 1 is responsible for both revenue generation and customer service, focusing on creating and maintaining profitable relationships with assigned accounts and territories.

Responsibilities

• Generate revenue for assigned accounts and territories.
• Own revenue opportunities from start to finish.
• Build and grow business relationships within assigned accounts, channels, and/or geographies.
• Act as the internal customer advocate, coordinating across functional departments to resolve customer requests and needs.
• Provide transparency to customers regarding orders and requests, offering pre-emptive solutions to significant matters impacting their experience.
• Engage in direct customer communication through various channels.
• Manage orders across the Panduit fulfillment chain.
• Handle information and exception management.

Work Schedule: Day shift (Saudi Arabia).