Customer Project Manager

Ericsson; As Sudiyah; On-site; OMR 18,000 - 31,000; Full time

Job summary

Ericsson seeks a Customer Project Manager to lead assigned customer projects, ensuring goals are met and customer expectations are fulfilled. You will manage relationships, monitor progress, and drive delivery within contractual bounds.

You will establish baselines, coordinate resources, and supervise activities while guiding the team through changes and issues. Strong telecom BSS domain knowledge and PMP certification are preferred.

Qualifications

• Bachelor or Master of Science in Engineering, Computer Science or Equivalent
• Minimum 5 years in customer-facing project manager roles or equivalent leadership toward telecom operators
• Domain experience: Telecom BSS
• Experience in systems integration projects with high number integration points requiring heavy customization and non-standard integrations
• PM Certification (PMP) or equivalent
• Proven problem-solving skills and strong written & spoken communication
• Customer focused and able to understand business and customer needs
• Professional attitude with ability to prioritize, manage time and deliver results
• Good team player with high interpersonal skills
• Financial Acumen & Analysis Skills
• Customer and Market Insight

Responsibilities

• Lead assigned customer projects to meet goals and maintain strong customer relations within contract scope
• Establish project plan baseline, define scope, secure resources, and supervise activities
• Drive project execution, track progress, manage changes, conflicts and critical issues
• Handle project finance, monitor financial systems and ensure compliance with budgets
• Engage customers and partners to build confidence and trust, ensure progress
• Secure delivery against contractual and business case requirements
• Mentor project teams and support professional growth
• Identify add-on sales opportunities and improve top/bottom lines
• Drive risk management activities and risk assessments
• Collaborate with account team during presales for contract strategy and cost/time planning
• Contribute to business development through contract preparation and pre-sales meetings

Skills

Customer-facing leadership

Project management

Problem solving

Written and spoken communication

Interpersonal skills

Time management

Prioritization

Business acumen

Team collaboration

Education

Bachelor or Master of Science in Engineering, Computer Science or Equivalent

Tools

ITIL

eTOM

PMP Certification

Job description

About this opportunity

We are looking for a Customer Project Manager (CPM) who will lead assigned customer projects securing that project goals are met, customer’s expectations are fulfilled and that the customer relations are handled in the best possible way within the scope of the contract.

What you will do

• Establish the project plan baseline: define project scope, secure the necessary resources and plans and supervise all activities
• Drive project execution: track project activities, supervise and handle changes, conflicts, and critical issues
• Handle project finance: ensure financial system monitoring
• Handle customer and partner engagement: manage customer relationship-building confidence and trust, ensure project progress
• Secure delivery compliance with both contractual and business case requirements
• Mentor the project team and support their professional growth
• Actively seek to improve top and bottom lines, managing project finances and by identifying and driving add-on-sales opportunities
• Drive improvement activities related to risk assessments and risk management
• Work closely with the account team during presales, responsible for contract execution strategy, cost estimations, time & resource planning
• Develop the business: participate in contract preparation and to pre-sales meeting

The skills you bring

• Education: Bachelor or Master of Science in Engineering, Computer Science or Equivalent
• Experience in Telecommunication industry
• Demonstrable experience of at least 5 years in customer-facing project manager role; or equivalent leadership role towards Telecom operators
• Domain experience: Telecom BSS
• Product Knowledge: Charging, Billing, Mediation, Catalog Manager, Order Care
• Experience in systems integration projects with high number integration points requiring heavy customization and non-standard integrations is an asset
• Certification: PMI© project manager certification (PMP) or equivalent
• Proven problem-solving skills and good in written & spoken communication
• Customer focused and desire understand business and customer needs
• Professional attitude with solid ability to prioritize, manage time and deliver results
• Good team player with high interpersonal skills
• Financial Acumen & Analysis Skills
• Customer and Market Insight

Additional Requirements

• Project management skills acquired through training, project management experience or other experience of using project management methods.
• Experience related to project management methodologies, techniques and tools.
• Professional competence related to the project type and the nature of the project outcome.
• Experience of working within the Telecom/IS/IT industry.
• Experience working with multi-national global decentralized organizations with the ability to establish good working climate in a virtual environment using phone, mail and collaboration tools as communication vehicles.
• Experience/knowledge in Ericsson Business Process (EBP) IT Process, ITIL, eTOM.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city

Saudi Arabia (SA) || Riyadh