Customer Success Manager — Saudi Growth & Onboarding

ACI Worldwide; As Sudiyah; On-site; OMR 26,915 - 34,605; Full time

Benefits offered by this job

Opportunities for growth

Career development

Competitive compensation and benefits package

Job summary

ACI Worldwide is seeking a Customer Success Manager to establish and scale Customer Success in the Al Buraymi Governorate, Oman. The role focuses on building strong relationships, ensuring customer satisfaction, and helping customers maximize the value of ACI's solutions. Applicants should have over 5 years of customer-facing experience, strong business skills, and knowledge of account planning. Competitive compensation and opportunities for growth are provided in an innovative work environment.

Qualifications

• 5+ years of experience in customer-facing roles.
• Strong business and negotiation skills required.
• Proven experience with account planning and review processes.
• Experience in recurring revenue business models preferred.

Responsibilities

• Drive adoption, retention, and customer confidence.
• Build relationships across customer stakeholders.
• Use insights to identify growth opportunities.
• Support customer onboarding and early target engagement.

Skills

Customer-facing roles experience

Business and negotiation skills

Account planning and management

Experience with recurring revenue

Job description

ACI Worldwide is seeking a Customer Success Manager to establish and scale Customer Success in the Al Buraymi Governorate, Oman. The role focuses on building strong relationships, ensuring customer satisfaction, and helping customers maximize the value of ACI's solutions. Applicants should have over 5 years of customer-facing experience, strong business skills, and knowledge of account planning. Competitive compensation and opportunities for growth are provided in an innovative work environment.