Customer Service Specialist

Digital Mall; Muscat; On-site; OMR 13,000 - 20,000; Full time

Benefits offered by this job

Competitive salary

Hardware provided

Visa sponsorship for expats

Relocation cost covered to Oman

Work-Life balance

Fun and fair work culture

Job summary

Digital Mall is seeking a Customer Service Specialist to join its growing team in Oman. You will troubleshoot technical issues for customers of our online marketplace and ecommerce platform, answering inquiries via phone, email, and chat.

The role requires a minimum of 1 year in technical support or customer service, strong problem-solving skills, and the ability to explain technical concepts to non-technical users in English and Arabic. A positive, proactive attitude is essential for success.

Qualifications

• Minimum 1 year of experience in technical support or customer service.
• Strong understanding of computers, software, and troubleshooting principles.
• Excellent communication and interpersonal skills; able to explain technical concepts to non-technical users.
• Active listening and a genuine desire to help customers.

Responsibilities

• Be the first line of defense for our customers, providing exceptional technical support via phone, email, and chat.
• Actively listen to customer concerns, diagnose technical problems, and deliver clear solutions.
• Research and troubleshoot issues related to our online marketplace and ecommerce platform.
• Document customer interactions and resolutions to ensure consistent, high-quality support.
• Stay up-to-date on platform features to provide accurate information.
• Escalate complex issues to the appropriate technical team.
• Maintain a positive and professional demeanor, building trust with each customer.

Skills

Technical support

Customer service

Troubleshooting

Communication skills

Independent worker

Multitasking

English & Arabic

Job description

About the job Customer Service Specialist

Job brief

We're looking for a customer-centric Technical Support Specialist to join our growing team! In this role, you'll be the friendly voice and problem-solving hero for our amazing customers. You'll troubleshoot technical issues, answer questions, and ensure everyone has a smooth and positive experience using our online marketplace and ecommerce platform.

Responsibilities

• Be the first line of defense for our customers, providing exceptional technical support via phone, email, and chat.
• Actively listen to customer concerns, diagnose technical problems efficiently, and deliver clear and concise solutions.
• Research and troubleshoot a wide range of technical issues related to our online marketplace and ecommerce platform.
• Document customer interactions and resolutions to ensure consistent and high-quality support.
• Stay up-to-date on our platform's features and functionalities to provide accurate and relevant information.
• Proactively identify and escalation complex issues to the appropriate technical team.
• Maintain a positive and professional demeanor, building trust and rapport with each customer.

Requirements

• Minimum of 1 years of experience in technical support or customer service.
• Strong understanding of computers, software, and troubleshooting principles.
• Excellent communication and interpersonal skills, with the ability to clearly explain technical concepts to non-technical users.
• Active listening skills and a genuine desire to help customers.
• Ability to work independently and manage multiple tasks efficiently.
• Proficient in using computers and comfortable navigating various software applications.
• Ability to fluently speak, write, and read in both English and Arabic
• A positive and solutions-oriented attitude.

Benefits

• Competitive salary
• All of the hardware and software will be provided for you
• Sponsorship VISA will be provided for expats
• Relocation cost from origin country to Oman will be covered
• Work-Life balance
• Fun and fair work culture