Bilingual Tech Support Specialist (EN/AR) | Customer Care

Digital Mall

Muscat

On-site

OMR 13,000 - 20,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Hardware provided

Visa sponsorship for expats

Relocation cost covered to Oman

Work-Life balance

Fun and fair work culture

Job summary

Digital Mall is seeking a Customer Service Specialist to join its growing team in Oman. You will troubleshoot technical issues for customers of our online marketplace and ecommerce platform, answering inquiries via phone, email, and chat.

The role requires a minimum of 1 year in technical support or customer service, strong problem-solving skills, and the ability to explain technical concepts to non-technical users in English and Arabic. A positive, proactive attitude is essential for success.

Qualifications

Minimum 1 year of experience in technical support or customer service.
Strong understanding of computers, software, and troubleshooting principles.
Excellent communication and interpersonal skills; able to explain technical concepts to non-technical users.
Active listening and a genuine desire to help customers.

Responsibilities

Be the first line of defense for our customers, providing exceptional technical support via phone, email, and chat.
Actively listen to customer concerns, diagnose technical problems, and deliver clear solutions.
Research and troubleshoot issues related to our online marketplace and ecommerce platform.
Document customer interactions and resolutions to ensure consistent, high-quality support.
Stay up-to-date on platform features to provide accurate information.
Escalate complex issues to the appropriate technical team.
Maintain a positive and professional demeanor, building trust with each customer.