Customer Care Specialist — Appointments & Inquiries

Opus; As Sudiyah; On-site; OMR 6,700 - 10,000; Full time

Job summary

Opus in Oman is seeking a customer service-oriented professional to handle incoming calls, provide information on services and pricing, and maintain accurate records. The role requires strong communication skills and the ability to manage multiple tasks in a fast-paced call center environment.

The ideal candidate has experience in customer service or call centers and can handle call pressure with patience and professionalism, ensuring privacy and high-quality service at all times.

Qualifications

• Experience in customer service or call centers is preferred.
• Strong communication and listening skills with tact.
• Proficiency with computers and appointment/customer management systems.
• Ability to organize time and handle call pressure.
• Accuracy and patience in customer interactions.

Responsibilities

• Answer incoming calls and respond to customer inquiries.
• Make outgoing calls to confirm appointments or follow up on orders.
• Book, modify, and cancel appointments according to procedures.
• Provide accurate information about services, pricing, and appointments.
• Record customer data and notes in the system.
• Transfer calls to relevant departments when needed.
• Handle complaints professionally and follow up until resolved or escalated.
• Comply with privacy policies and customer service quality standards.

Skills

Customer service

Call center experience

Communication skills

Time management

Data entry

Tools

CRM software

Job description

Opus in Oman is seeking a customer service-oriented professional to handle incoming calls, provide information on services and pricing, and maintain accurate records. The role requires strong communication skills and the ability to manage multiple tasks in a fast-paced call center environment.

The ideal candidate has experience in customer service or call centers and can handle call pressure with patience and professionalism, ensuring privacy and high-quality service at all times.