Patient Care Advisor - Inbound & Outbound Support

Tawteen; Muscat; On-site; OMR 6,700 - 10,000; Full time

Job summary

Tawteen is seeking a Care Advisor Junior in Oman to handle inbound calls, follow established scripts, and ensure high-quality service. You will document each interaction, coordinate with team leaders, and support follow-ups with relevant departments.

The role emphasizes customer-centric problem solving, accurate data entry, and adherence to service standards while maintaining professional communication in English.

Qualifications

• Bachelor’s degree; medical background preferred.
• 0–2 years in a Call Centre/Customer Service environment; exposure to TP A Hospitals or Medical Centers is a plus.
• Strong English communication skills; additional languages are advantageous.
• Solid understanding of customer service principles and telephone etiquette.
• Eligible to work legally in the country of operations.
• Proficient in MS Office (Excel, Word, Outlook, PowerPoint).

Responsibilities

• Handle telephone inquiries related to products and services using established scripts.
• Ensure calls are answered within defined service levels and document interactions accurately.
• Record actions taken for follow-ups and corrective measures.
• Coordinate with Care Centre Team Leader and Assistant Manager.
• Provide high-quality, customer-focused service and maintain up-to-date member records.
• Process pre-approval cases and issues GOP documents as needed.
• Support continuity and follow-up with relevant departments.

Skills

Communication

Telephone etiquette

Customer service

MS Office

Education

Bachelor's degree

Job description

Tawteen is seeking a Care Advisor Junior in Oman to handle inbound calls, follow established scripts, and ensure high-quality service. You will document each interaction, coordinate with team leaders, and support follow-ups with relevant departments.

The role emphasizes customer-centric problem solving, accurate data entry, and adherence to service standards while maintaining professional communication in English.