Banking Call Center Specialist — Expert Customer Service

National Bank of Oman; Muscat; On-site; OMR 600 - 900; Full time

Job summary

National Bank of Oman is seeking a dedicated customer service representative to answer calls and assist customers with inquiries about the bank's products and services. The ideal candidate should possess a diploma in a relevant field and exhibit excellent communication and customer service skills.

In this role, you will maintain customer databases, respond to inquiries, and ensure customer satisfaction while achieving specific business goals.

Qualifications

• Diploma in any related discipline.
• Ability to calm disgruntled customers with ease.

Responsibilities

• Answer incoming phone calls from customers and address inquiries.
• Maintain full information about the bank's products, processes, and services.
• Provide personalized customer service of the highest level.
• Achieve business-specific goals and targets.
• Arrange for the dispatch of products and information packages across the GCC.

Skills

Written and excellent verbal communication skills

Good reporting skills

Excellent customer skills

Good written and spoken English

Good office technology skills

Excellent person to person skills

Education

Diploma in any related discipline

Job description

National Bank of Oman is seeking a dedicated customer service representative to answer calls and assist customers with inquiries about the bank's products and services. The ideal candidate should possess a diploma in a relevant field and exhibit excellent communication and customer service skills.

In this role, you will maintain customer databases, respond to inquiries, and ensure customer satisfaction while achieving specific business goals.