Customer Service Specialist

Digital Mall المول الرقمي; Muscat; On-site; OMR 6,700 - 11,000; Full time

Benefits offered by this job

Competitive salary

Hardware provided

Sponsorship visa for expats

Relocation covered to Oman

Work-life balance

Fun and fair work culture

Job summary

Digital Mall المول الرقمي is seeking a customer-centric Technical Support Specialist to join our growing team in Oman. You will troubleshoot technical issues and provide timely solutions to ensure a smooth experience on our ecommerce platform.

Join a friendly team as the first line of defense, supporting customers via phone, email, and chat. Fluency in English and Arabic is required, along with strong communication and problem-solving skills.

Qualifications

• Minimum of 1 year of experience in technical support or customer service.
• Strong understanding of computers, software, and troubleshooting principles.
• Excellent communication and interpersonal skills, with the ability to clearly explain technical concepts to non-technical users.
• Active listening and a genuine desire to help customers.
• Ability to work independently and manage multiple tasks efficiently.
• Proficient in using computers and comfortable navigating various software applications.
• Fluent in English and Arabic (written and spoken).

Responsibilities

• Be the first line of defense for our customers, providing exceptional technical support via phone, email, and chat.
• Actively listen to customer concerns, diagnose technical problems efficiently, and deliver clear and concise solutions.
• Research and troubleshoot a wide range of technical issues related to our online marketplace and ecommerce platform.
• Document customer interactions and resolutions to ensure consistent and high-quality support.
• Stay up-to-date on our platform's features and functionalities to provide accurate and relevant information.
• Proactively identify and elevate complex issues to the appropriate technical team.
• Maintain a positive and professional demeanor, building trust and rapport with each customer.

Skills

Technical support

Customer service

Troubleshooting

Communication

Active listening

Bilingual English/Arabic

Job description

Job brief

We're looking for a customer-centric Technical Support Specialist to join our growing team! In this role, you'll be the friendly voice and problem-solving hero for our amazing customers. You'll troubleshoot technical issues, answer questions, and ensure everyone has a smooth and positive experience using our online marketplace and ecommerce platform.

Responsibilities

• Be the first line of defense for our customers, providing exceptional technical support via phone, email, and chat.
• Actively listen to customer concerns, diagnose technical problems efficiently, and deliver clear and concise solutions.
• Research and troubleshoot a wide range of technical issues related to our online marketplace and ecommerce platform.
• Document customer interactions and resolutions to ensure consistent and high-quality support.
• Stay up-to-date on our platform's features and functionalities to provide accurate and relevant information.
• Proactively identify and elevate complex issues to the appropriate technical team.
• Maintain a positive and professional demeanor, building trust and rapport with each customer.

Requirements

• Minimum of 1 years of experience in technical support or customer service.
• Strong understanding of computers, software, and troubleshooting principles.
• Excellent communication and interpersonal skills, with the ability to clearly explain technical concepts to non-technical users.
• Active listening skills and a genuine desire to help customers.
• Ability to work independently and manage multiple tasks efficiently.
• Proficient in using computers and comfortable navigating various software applications.
• Ability to fluently speak, write, and read in both English and Arabic
• A positive and solutions-oriented attitude.

Benefits

• Competitive salary
• All of the hardware and software will be provided for you
• Sponsorship VISA will be provided for expats
• Relocation cost from origin country to Oman will be covered
• Work-Life balance
• Fun and fair work culture