Audio Visual Supervisor

The Ritz-Carlton Hotel Company, L.L.C.; As Sudiyah; On-site; OMR 9,612 - 13,457; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. is seeking a detail-oriented AV Technician in Al Buraymi Governorate, Oman. The role includes managing AV equipment setup, operation, and troubleshooting, while providing excellent guest service. Successful candidates will have a high school diploma, at least 2 years of relevant work experience, and supervisory experience. The position fosters a collaborative environment, emphasizing teamwork and professionalism in all interactions while maintaining high standards of quality and safety.

Qualifications

• At least 2 years of related work experience required.
• Minimum 1 year of supervisory experience necessary.
• Strong understanding of AV equipment operation and maintenance.

Responsibilities

• Set up, operate, and troubleshoot all AV equipment.
• Assist management in hiring and training employees.
• Welcome and acknowledge guests according to company standards.

Skills

Equipment operation

Troubleshooting

Customer service

Teamwork

Education

High School diploma or G.E.D. equivalent

Job description

Job Information

Job Number: 26012768
Job Category: Event Management
Location: The Ritz-Carlton Amaala, Tabuk, Amaala, Saudi Arabia
Schedule: Full Time

Position Summary

Verify that AV equipment needed is in the inventory before event. Set‑up, operate, and troubleshoot all equipment, devices, and systems. Ensure all equipment is fully operational, repair/clean when necessary. Tape down/dress loose wire/cable. Label broken equipment. Check delivered equipment and room set‑up against Banquet Event Order. Communicate additions or deletions to flowsheets. Break‑down, remove, and secure equipment. Set‑up and maintain property’s portable audio system. Operate and maintain house audio system. Assist and instruct guests/customers regarding proper usage/operation of AV equipment. Up‑sell AV services. Monitor equipment operation. Read, understand, and adhere to Marriott Visual Productions (MVP program) SOP book.

Assist management in hiring, training, motivating and coaching employees; and serve as role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow company policies and procedures. Report accidents, injuries, and unsafe work conditions; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language and prepare and review written documents accurately and completely. Answer telephones using appropriate etiquette. Develop and maintain positive working relationships, support team to reach common goals, and listen and respond appropriately to employees’ concerns. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost‑savings. Visually inspect tools, equipment, or machines. Reach, grasp, turn, manipulate, move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Enter and locate information using computers/POS systems. Move up and down stairs/service ramps. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High School diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.