At Your Service Agent

The Ritz-Carlton Hotel Company, L.L.C.; As Sudiyah; On-site; OMR 9,612 - 13,457; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. is seeking a dedicated guest service associate to manage guest requests and provide information on property amenities. The role requires clear communication and a professional demeanor.

The position is full-time and based in Al Buraymi Governorate, Oman. Ideal candidates should have a high school diploma. No prior experience is necessary, making this an excellent opportunity for newcomers to the hospitality industry.

Qualifications

• High school diploma or G.E.D. equivalent required.
• No related work experience necessary.
• No supervisory experience required.

Responsibilities

• Answer and process guest requests via multiple communication channels.
• Log guest requests into computer and ensure resolution.
• Provide information about room features and property amenities.

Education

High school diploma or G.E.D. equivalent

Job description

Additional Information

Job Number 26063307

Job Category Rooms & Guest Services Operations

Location The Ritz-Carlton Amaala, Tabuk, Amaala, Saudi Arabia, Saudi Arabia

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None.

Equal Employment Opportunity

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.