BMS & GRMS Technician

The Ritz-Carlton Hotel Company, L.L.C.; As Sudiyah; On-site; OMR 11,535 - 19,225; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. is looking for a candidate skilled in setting up and troubleshooting AV equipment at The Ritz-Carlton Amaala, Tabuk, Saudi Arabia. The role involves operational oversight of AV services, supporting guests in usage, and maintaining high safety standards. Applicants should have at least a high school diploma and a minimum of 1 year of related work experience, with strong communication skills mandatory. This position ensures a blend of technical expertise and excellent customer service.

Qualifications

• At least 1 year of related work experience is required.
• Ability to lift, carry, push, or pull objects weighing up to 50 pounds without assistance.
• Strong communication skills with a focus on clear and professional language.

Responsibilities

• Set up, operate, and troubleshoot all AV/projection/lighting/conferencing equipment.
• Assist and instruct guests with AV equipment usage and upsell services.
• Maintain and check AV equipment for operational status.

Skills

AV Equipment Operation

Customer Service

Problem Solving

Education

High School diploma or G.E.D. equivalent

Job description

Position Summary

• Set up, operate, and troubleshoot all AV/projection/lighting/conferencing equipment, devices, and systems.
• Oversee the set‑up of AV equipment in banquet and meeting rooms.
• Ensure all AV equipment is fully operational; repair or clean equipment when necessary.
• Label any broken equipment and communicate problems to manager/supervisor.
• Tape down and dress all loose wire and cable.
• Check delivered equipment and room set‑up against Banquet Event Order.
• Communicate any additions or deletions to flowsheets to manager/supervisor.
• Assist and instruct guests/customers regarding proper usage and operation of AV equipment, up‑sell different AV services, and monitor equipment operation at appropriate intervals.
• Break down, remove, and secure equipment when not in use.
• Read, understand, and adhere to Marriott Visual Productions (MVP program) SOP book.
• Follow all company safety and security policies and procedures, and report accidents, injuries, and unsafe work conditions to manager.
• Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others, and support team to reach common goals.
• Comply with quality assurance expectations and standards.
• Perform physical tasks as required (e.g., lift, carry, push, pull objects weighing up to 50 pounds without assistance).
• Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High School diploma or G.E.D. equivalent.
• Related work experience: At least 1 year of related work experience.
• Supervisory experience: None.
• License or certification: None.

Equal Opportunity Employment

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Location

The Ritz‑Carlton Amaala, Tabuk, Saudi Arabia