Housing Coordinator

The Ritz-Carlton Hotel Company, L.L.C.; As Sudiyah; On-site; OMR 25,000 - 35,000; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. is seeking a Reservation Agent in Al Buraymi Governorate, Oman. The role involves processing reservation requests, identifying guest needs, and maximizing revenue through professional communication.

Candidates should have at least one year of related experience and a high school diploma or equivalent. The position is full-time and requires strong customer service skills. Opportunities for career growth are available within a prestigious hospitality setting.

Qualifications

• At least 1 year of related work experience.
• No supervisory experience.
• None required for license or certification.

Responsibilities

• Process all reservation requests, changes, and cancellations.
• Identify guest reservation needs and verify availability.
• Answer questions about property facilities and services.
• Communicate with departments for rooming requests.
• Set-up billing accounts according to policies.

Skills

Customer Service Skills

Sales Techniques

Communication

Attention to Detail

Education

High school diploma or G.E.D. equivalent

Job description

Additional Information

• Job Number: 26075601
• Job Category: Reservations
• Location: 8491 Secondary 3110 AMAALA, An Nu'aylah, Saudi Arabia, 48511
• Schedule: Full Time
• Located Remotely? N
• Position Type: Non-Management

Position Summary

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups. Set-up proper billing accounts according to Accounting policies. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Equal Employment Opportunity Statement

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.