Bellman

The Ritz-Carlton Hotel Company, L.L.C.; As Sudiyah; On-site; OMR 9,228 - 11,535; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. seeks a dedicated Guest Services Agent in As Sudiyah, Oman, to assist guests and provide information about amenities and local services.

This full-time position requires a high school diploma or G.E.D. and offers an opportunity to begin a career in hospitality. Responsibilities include greeting guests, handling luggage, and ensuring quality service throughout the guest's experience.

Qualifications

• No related work experience.
• No supervisory experience.
• None.

Responsibilities

• Greet and escort guests to rooms.
• Open doors and assist guests/visitors entering and leaving property.
• Inform guests of property amenities and services.
• Transport guest luggage to and from guest rooms.

Education

High school diploma or G.E.D. equivalent

Job description

Job Information

Job Number: 26071522
Job Category: Rooms & Guest Services Operations
Location: 8491 Secondary 3110 AMAALA, An Nu'aylah, Saudi Arabia, 48511
Schedule: Full Time
Located Remotely?: N
Position Type: Non-Management

Position Summary

Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini‑bar, ice and vending areas, in‑room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxicab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors.

Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

EEO Statement

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.