Workshop Controller | Jaguar Land Rover

NetYourJob; Hamilton; On-site; NZD 90,000 - 120,000; Full time

Job summary

Duncan & Ebbett in Hamilton is seeking an experienced Workshop Controller to lead the day-to-day operations of a busy workshop for Jaguar Land Rover. You will coordinate workflow, support technicians, ensure warranty compliance and uphold premium service standards.

This is an opportunity for an experienced Workshop Controller, Foreman or Senior Technician to step into a leadership role with a world-class premium brand.

Qualifications

• Previous experience as a Workshop Controller, Foreman or senior automotive workshop leader.
• Strong automotive technical knowledge and understanding of repair processes.
• Experience managing workshop workflow and technician productivity.
• Sound understanding of warranty processes and repair documentation.
• Excellent communication and leadership abilities.
• Commitment to health, safety and continuous improvement.

Responsibilities

• Coordinating daily workshop operations to maximise productivity and efficiency.
• Allocating repair work and monitoring technician workloads.
• Working with Parts to ensure required parts are available for jobs.
• Ensuring repairs meet manufacturer standards and timeframes.
• Managing warranty repair documentation and compliance.
• Monitoring performance against productivity, utilisation and customer satisfaction targets.
• Coaching and developing technicians and apprentices
• Maintaining a safe, organised and professional workshop environment
• Driving continuous improvement across workshop processes and customer service

Skills

Leadership

Automotive technical knowledge

Workshop workflow management

Warranty experience

Communication skills

Health, safety & continuous improve

Job description

Lead a premium workshop. Drive performance. Deliver an exceptional customer experience.

Duncan & Ebbett is one of New Zealand's most respected dealerships proudly representing the premium Jaguar Land Rover brand in Hamilton.

We’re looking for an experienced Workshop Controller to lead the day-to-day operations of our busy workshop. Reporting to the Service Manager, you’ll be responsible for coordinating workflow, supporting and developing technicians, ensuring warranty compliance, and delivering the high standards of quality and customer experience expected of a premium dealership.

This is an outstanding opportunity for an experienced Workshop Controller, Foreman or Senior Technician looking to step into a leadership role with one of the world’s most prestigious automotive brands.

About the role

You’ll be the central link between the workshop, Service Advisors and Parts team, ensuring work is completed efficiently, profitably and to Jaguar Land Rover standards.

Key responsibilities include

• Coordinating daily workshop operations to maximise productivity and workshop efficiency
• Allocating repair work and monitoring technician workloads
• Working closely with the Parts department to ensure required parts are available for scheduled jobs
• Ensuring repairs are completed to manufacturer standards and within agreed timeframes
• Managing warranty repair documentation and ensuring compliance with Jaguar Land Rover warranty requirements
• Monitoring workshop performance against productivity, utilisation and customer satisfaction targets
• Supporting, coaching and developing technicians and apprentices
• Maintaining a safe, organised and professional workshop environment
• Driving continuous improvement across workshop processes and customer service

About you

You’ll be an organised leader who enjoys bringing out the best in your team while keeping a busy workshop running smoothly.

To be successful you’ll ideally have

• Previous experience as a Workshop Controller, Foreman or senior automotive workshop leader
• Strong automotive technical knowledge
• Experience managing workshop workflow and technician productivity
• Sound understanding of warranty processes and repair documentation
• Excellent communication and leadership skills
• Strong organisational and problem-solving abilities
• A commitment to delivering exceptional customer service
• A focus on health, safety and continuous improvement

Experience with Jaguar Land Rover or other premium vehicle brands will be highly regarded but is not essential.

Why join Duncan & Ebbett?

At Duncan & Ebbett, you’ll join a business with a long-standing reputation for excellence and become part of a supportive, professional team committed to delivering outstanding service.

In return, we offer

• Competitive remuneration package
• Ongoing manufacturer training and professional development
• The opportunity to work with premium JLR vehicles and the latest technology
• Modern workshop facilities and equipment
• A supportive team culture with genuine opportunities for career growth
• The chance to represent one of the world’s most recognised luxury automotive brands

If you’re passionate about leading people, optimising workshop performance and delivering an exceptional customer experience, we’d love to hear from you.