Workshop Controller

NetYourJob; Waitakere Ranges; On-site; NZD 100,000 - 110,000; Full time

Benefits offered by this job

Competitive remuneration

Career development opportunities

Supportive leadership

Staff benefits

Wellbeing initiatives

Modern workshop facilities

Hobsonville location

Job summary

Toyota New Zealand in Hobsonville is seeking an experienced Workshop Controller to lead the day-to-day operations of a busy service workshop. You will report to the Aftersales Manager and ensure safe, efficient and productive workshop activities, coordinating workflow and supporting technicians with guidance.

You will oversee quality control, liaise with Service Advisors to communicate repairs to customers, and drive high standards of safety and customer satisfaction.

Qualifications

• Minimum 5 years in a senior automotive workshop leadership role.
• Experience coordinating and directing technicians in a high-volume workshop.
• Experience monitoring productivity, efficiency and work-in-progress (WIP).
• Experience liaising with customers regarding repairs, maintenance and technical issues.
• Experience coordinating with Parts and Warranty functions.
• Experience managing workshop KPIs and performance outcomes.
• A valid full driver licence.

Responsibilities

• Coordinate daily workshop operations to maximise productivity.
• Allocate and monitor work to ensure repairs meet safety and quality standards.
• Maintain the workshop QC process and address recurring issues with technicians.
• Provide technical support and guidance to technicians including complex diagnostics.
• Communicate repair progress, delays and additional work requirements to customers clearly.
• Coach, mentor and support technicians and apprentices.
• Collaborate with Service Advisors and other departments to support workshop flow.

Skills

Senior workshop leadership

Tech coordination

Productivity monitoring

Customer liaison

Parts & Warranty coordination

KPIs management

Driver licence

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Hobsonville, Full Time, Automotive

Please Quote Reference Number 17949

• Competitive pay
• A quality and reliable brand
• Supportive team

About us

Our group has four Toyota sites across North Shore and West Auckland, as well as a Lexus dealership, and two Bridgestone stores. Our kind, diverse and talented team of around 170 is what sets us apart. We've proud to have served the wider Auckland community for over 30 years.

Toyota is the leading automotive brand in New Zealand, and we are focused on winning the hearts of New Zealand through exceptional customer experience and mobility for all. We're so proud to represent this special and reliable brand.

About the role

We're looking for an experienced and motivated Workshop Controller to lead the day-to-day operations of our busy service workshop in Hobsonville.

Reporting to the Aftersales Manager, you'll play a pivotal role in ensuring our workshop operates safely, efficiently and productively. You'll coordinate workflow, support our technicians with technical guidance, oversee quality control processes and work closely with our Service Advisors to deliver an outstanding customer experience.

Key responsibilities

As Workshop Controller, you'll be responsible for:

• Coordinating daily workshop operations to maximise productivity, efficiency and workshop capacity.
• Allocating and monitoring work to ensure all repairs are completed on time and to Toyota's high standards of safety and quality.
• Managing and maintaining the workshop quality control (QC) process, including completing random quality checks and addressing recurring issues with technicians.
• Ensuring technicians accurately interpret repair orders and complete work correctly the first time.
• Providing technical support and guidance to technicians while assisting with complex diagnostic or repair concerns.
• Supporting technician development by encouraging and coordinating required Toyota New Zealand and internal training.
• Working closely with Service Advisors to communicate repair progress, delays and additional work requirements to customers in a clear and professional manner.
• Monitoring inbound, current and upcoming repair orders to maintain efficient workshop flow and maximise customer satisfaction.
• Supporting warranty procedures and ensuring Toyota processes are consistently followed.
• Maintaining a safe, compliant workshop environment and promoting strong health and safety practices.
• Protecting and maintaining workshop equipment, tools and company assets.
• Keeping up to date with Toyota service schedules, technical bulletins, VIRM updates and manufacturer information.
• Liaising with Toyota New Zealand on technical reporting and communication requirements.
• Coaching, mentoring and supporting technicians, particularly apprentices, to help them succeed in their careers.
• Working collaboratively with other departments and, when required, supporting our other group locations across Auckland.

What we're looking for

• Ability to work on rostered Saturdays
• A minimum of 5 years experience in a Workshop Controller, Workshop Foreman, Service Advisor or Service Manager, or similar senior automotive workshop leadership role
• Experience coordinating and directing technicians in a high-volume automotive workshop.
• Experience monitoring workshop productivity, efficiency and work-in-progress.
• Experience liaising with customers regarding vehicle repairs, maintenance and technical issues.
• Experience coordinating with Parts and Warranty functions.
• Experience managing workshop KPIs and performance outcomes.
• A full driver licence.

What's in it for you?

In return, we'll offer you:

• Competitive remuneration.
• Genuine opportunities for career development and ongoing training.
• A supportive leadership team that invests in your success.
• Great staff benefits including discounts on servicing, parts and vehicle purchases.
• Wellbeing initiatives, social events, long service recognition and our Boost partnership.
• A brand-new, purpose-built workshop with modern facilities.
• A convenient Hobsonville location, avoiding the city commute.
• The opportunity to join a respected organisation where teamwork, quality and customer satisfaction are at the heart of everything we do.

Details

• Location: 8 Workspace Drive, Hobsonville Auckland
• Full time
• Minimum guaranteed weekly hours - 45 hours per week
• Monday through to Friday, 7am-4.30pm, plus rostered Saturdays 8am-12pm
• Competitive remuneration - between $100,000 and $110,000 (depending on experience) - includes Kiwisaver