Senior Automotive Workshop Controller – Lead & Develop

NetYourJob; Waitakere Ranges; On-site; NZD 100,000 - 110,000; Full time

Benefits offered by this job

Competitive remuneration

Career development opportunities

Supportive leadership

Staff benefits

Wellbeing initiatives

Modern workshop facilities

Hobsonville location

Job summary

Toyota New Zealand in Hobsonville is seeking an experienced Workshop Controller to lead the day-to-day operations of a busy service workshop. You will report to the Aftersales Manager and ensure safe, efficient and productive workshop activities, coordinating workflow and supporting technicians with guidance.

You will oversee quality control, liaise with Service Advisors to communicate repairs to customers, and drive high standards of safety and customer satisfaction.

Qualifications

• Minimum 5 years in a senior automotive workshop leadership role.
• Experience coordinating and directing technicians in a high-volume workshop.
• Experience monitoring productivity, efficiency and work-in-progress (WIP).
• Experience liaising with customers regarding repairs, maintenance and technical issues.
• Experience coordinating with Parts and Warranty functions.
• Experience managing workshop KPIs and performance outcomes.
• A valid full driver licence.

Responsibilities

• Coordinate daily workshop operations to maximise productivity.
• Allocate and monitor work to ensure repairs meet safety and quality standards.
• Maintain the workshop QC process and address recurring issues with technicians.
• Provide technical support and guidance to technicians including complex diagnostics.
• Communicate repair progress, delays and additional work requirements to customers clearly.
• Coach, mentor and support technicians and apprentices.
• Collaborate with Service Advisors and other departments to support workshop flow.

Skills

Senior workshop leadership

Tech coordination

Productivity monitoring

Customer liaison

Parts & Warranty coordination

KPIs management

Driver licence

Job description

Toyota New Zealand in Hobsonville is seeking an experienced Workshop Controller to lead the day-to-day operations of a busy service workshop. You will report to the Aftersales Manager and ensure safe, efficient and productive workshop activities, coordinating workflow and supporting technicians with guidance.

You will oversee quality control, liaise with Service Advisors to communicate repairs to customers, and drive high standards of safety and customer satisfaction.