Workforce Analyst

Qjumpers; Manawatū-Whanganui; On-site; NZD 60,000 - 75,000; Full time

Job summary

FMG in New Zealand is seeking a Workforce Analyst to partner with leaders across our phone and field channels to optimise staffing levels, maximise performance and meet service standards. Reporting to the Resource Planning Manager, this role blends workforce management with analytics to drive efficiency.

Key duties include scheduling and forecasting, and reporting and analysis, with a focus on building relationships and solving problems creatively.

Qualifications

• 1+ years’ experience in a Workforce Management function.
• Excellent written and verbal communication skills.
• Good understanding of Excel and telephony systems (ideally Genesys Cloud).
• Demonstrated experience in building strong, meaningful relationships.
• Resilient with a creative mindset to solve problems by thinking outside the box.

Responsibilities

• Scheduling & forecasting
• Reporting & analysis

Skills

Excellent written and verbal comms

Relationship building

Detail oriented

Workforce management experience

Creative problem solving

Tools

Excel

Genesys Cloud

Job description

About the Role

Reporting to the Resource Planning Manager, the Workforce Analyst, will be responsible for working with leaders across our phone and field-based channels, to optimise staffing levels, maximise performance and deliver to our service standards. The role is a combination of Workforce Management functions.

Responsibilities include

• Scheduling & forecasting
• Reporting & analysis

Since 1905, FMG has been protecting the interests of rural New Zealand. Over 100 years later, we remain 100% New Zealand owned and the country’s leading rural insurance specialist. As a mutual, we reinvest profits back into the business to keep premiums competitive for our clients. We also invest in our people, fostering a working environment that promotes achievement and celebrates success.

About You

To be successful in this role, you will have:

• 1+ years’ experience in a Workforce Management function
• Excellent written and verbal communication skills
• A good understanding of Excel and telephony systems (ideally Genesys Cloud)
• Demonstrated experience in building strong, meaningful relationships; and
• Resilient with a creative mindset to solve problems by thinking outside the box

Overall, we are looking for someone detail focused, passionate and excited to play a meaningful part in a team dedicated to achieving and ensuring service level performance.

Applications close at 5pm, Thursday 19th November 2026. Applications will not be considered without a completed application form.

Workforce Analyst • Palmerston North - Manawatu