Warranty and Training Technician

ASSA ABLOY Global Solutions; Auckland; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Tools supplied

Staff discount on retail products

Employee Assistance Program (EAP)

Team events

Job summary

ASSA ABLOY Global Solutions in Auckland seeks a hands-on Field Support Technician to improve installation quality, support installers, and strengthen customer relationships across the region. You’ll combine technical field support with practical training to help customers get the best outcomes from our products.

Working with product management, technical teams and service staff, you’ll identify root causes, share field insights, and contribute to continuous improvement while keeping accurate

Qualifications

• Experience in a technical, trade, hardware, construction, joinery or related environment.
• Strong fault-finding and problem-solving skills in real-world installation or product environments.
• Experience investigating and diagnosing technical or installation-related issues.
• Confidence delivering training, demonstrations, toolbox talks or technical guidance.
• Strong written and verbal communication skills.
• Experience building relationships with customers, installers, tradespeople or technical stakeholders.

Responsibilities

• Conduct on-site warranty assessments and replacement activities across the Auckland region.
• Investigate product performance concerns to determine installation, environmental or product-related causes.
• Deliver practical training sessions, demonstrations and technical guidance to installers.
• Provide expert support to customers and internal teams on installation techniques, adjustments and troubleshooting.
• Identify trends in warranty claims and escalate recurring issues to support corrective action.
• Contribute to product development and improvement initiatives by reporting practical field insights.
• Support creation and enhancement of installation guides, training materials and technical resources.
• Maintain accurate training, warranty and field service records for reporting and continuous improvement.

Skills

Field experience

Customer-facing

Troubleshooting

Training delivery

Communication skills

Job description

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ASSA ABLOY is the global leader in access solutions, trusted in over 70 countries to deliver smart,secureand seamless experiences. In Australia, our iconic brands, including Lockwood, Yale,Whitcoand ABLOY, are trusted across homes,businessesand public spaces.

From advanced digital locking solutions to high-performance door and window hardware, our locally manufactured and globally backed products set the benchmark for innovation,reliabilityand performance.

About the Role

This role exists to improve installation quality, reduce warranty-relatedissuesand strengthen relationships with installers across the Auckland region.You'llprovide a combination of technical field support and hands-on training, helping customers and installers achieve the best outcomes from our products.

Working closely with Product Management, Technical teams, Sales, Customer Service and Product Development,you'lluse your field experience and problem-solving skills toidentifyroot causes, provide practicalsolutionsand share valuable feedback that supports continuous improvement.

Success in this role comes from building credibility with installers, resolving technical issuesefficientlyand helping elevate installation standards across the market.

What you'll be responsible for

You'llplayan important rolein supporting product performance, installercapabilityand customer satisfaction by:

Conducting on-site warranty assessments and replacement activities across the Auckland region.

Investigating product performance concerns todetermineinstallation,environmentalor product-related causes.

Delivering practical training sessions,demonstrationsand technical guidance to installers.

Providing expert support to customers and internal teams on installation techniques,adjustmentsand troubleshooting.

Identifyingtrends in warranty claims and escalating recurring issues to support corrective action.

Contributing toproduct development and improvement initiativesbyreporting practical field insights.

Supporting the creation and enhancement of installation guides, trainingmaterialsand technical resources.

Maintaining accurate training,warrantyand field service records to support reporting and continuous improvement.

About You

You'resomeone who enjoys understanding how things work and takes pride in finding practical solutions.You enjoy being out in the field, learning from real-worldsituationsand helping others improve their skills and knowledge.

You'llthrive in this role ifyou'rehands-on, customer-focusedand motivated by delivering practical outcomes rather than simplyidentifyingproblems.

To be successful,you'llbring:

Experience in a technical, trade, hardware, construction,joineryor related environment.

Strong fault-finding and problem-solving skills in real-world installation or product environments.

Experience investigating and diagnosing technical or installation-related issues.

Confidence delivering training, demonstrations, toolbox talks or technical guidance.

Strong written and verbal communication skills with the ability to explain technical concepts clearly.

Experience building relationships with customers, installers,tradespeopleor technical stakeholders.

Good record-keeping and reporting skills with attention to detail.

A proactive approach and commitment to quality,safetyand customer service.

Why Join Us

At ASSA ABLOY,you'llhave the opportunity to work with industry-leading products, build valuable technicalexpertiseand contribute to improving customer outcomes across the market.

Work withtheindustry’smostrecognisedsecurity brands:Yale,Lockwood, ABLOYandmore.

Company vehicle and tools supplied to support your success in the field.

Enjoy a generous staff discount on our retail product range.

Be part of a collaborative team where feedback and continuous improvement are valued.

Access a confidential Employee Assistance Program (EAP) supporting wellbeing and mental health.

Participate in team events,celebrationsand social activities throughout the year.

Join a global organisation with strong local brands and long-term career opportunities.

Please note: Applicants must be legally entitled to work in New Zealand at the time of application.

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.