Reservation Helper

Remotetravelcareers; Wellington; On-site; NZD 50,000 - 75,000; Full time

Job summary

Remotetravelcareers is seeking a remote Reservation Helper to assist customers with making and managing travel reservations. You will ensure details are accurate and provide friendly support, all while working from home.

The role involves booking flights, hotels, and transportation, communicating via phone, email, or chat, and guiding customers to the best options. Strong communication and organizational skills are essential, with hospitality experience a plus.

Qualifications

• Strong communication and customer service skills.
• Comfortable using computers and online booking systems.
• Ability to stay organized and pay attention to detail.
• Friendly, helpful, and patient with customers.
• Previous experience in customer service or hospitality is a plus, but not required.

Responsibilities

• Assist customers with booking flights, hotels, and transportation.
• Provide clear and friendly support through phone, email, or chat.
• Answer basic travel questions and guide customers to the right options.
• Update reservations and confirm details for accuracy.
• Support the team with day-to-day travel service tasks.

Skills

Communication

Customer service

Attention to detail

Tools

Online booking systems

Job description

We are seeking a remote Reservation Helper to assist customers with making and managing travel reservations. You'll ensure details are accurate and provide friendly support, all while working remotely.

Responsibilities:

Assist customers with booking flights, hotels, and transportation.

Provide clear and friendly support through phone, email, or chat.

Answer basic travel questions and guide customers to the right options.

Update reservations and confirm details for accuracy.

Support the team with day-to-day travel service tasks.

Qualifications:

Strong communication and customer service skills.

Comfortable using computers and online booking systems.

Ability to stay organized and pay attention to detail.

Friendly, helpful, and patient with customers.

Previous experience in customer service or hospitality is a plus, but not required.

Job Type: Remote - Full-time or Part-time