Trade Services Project & Operations Manager

Belron; New Zealand; On-site; NZD 120,000 - 170,000; Full time

Benefits offered by this job

Global opportunities

Career development

Wellness programme

Birthday leave

Rewards programme

Flexible working

Job summary

Belron New Zealand is seeking a Trade Services Project & Operations Manager to oversee onboarding and delivery of products, services and projects into the business support team. You will lead a team handling daily customer and franchise owner interactions and ensure best-in-class service.

You will drive the back-office supplier strategy, balancing strategic thinking with hands-on problem solving in a fast-paced trade environment, while fostering a values‑led, high‑performing culture aligned with

Qualifications

• 5+ years of middle management experience in a service-based trade industry.
• Strong leadership and stakeholder influencing capabilities.
• Strategic thinker with ability to analyse data and deliver innovative solutions.
• Strong financial and commercial acumen with a proven track record of driving performance.
• Excellent written and verbal communication, capable of simplifying complex issues.
• Exceptional relationship-building and negotiation skills with stakeholders including franchisees, suppliers, customers and internal teams.
• Proven coaching and mentoring ability to develop people and high-performance cultures.
• Energetic, self-starting, and focused on delivering outstanding results through others.
• Collaborative team player with a customer-first mindset.

Responsibilities

• Lead onboarding and delivery of products, services and projects to the business support team, ensuring a seamless customer experience.
• Manage day-to-day customer and franchise owner interactions and support teams to meet service levels.
• Drive the back-office supplier strategy to leverage Belron's scale for quality operational support.
• Balance strategic thinking with hands-on problem solving in a fast-paced trade environment.
• Foster a high-performing, customer-focused culture and engage with stakeholders by living Belron values.

Skills

Leadership

Strategic thinking

Financial acumen

Communication

Relationship management

Coaching

Team player

Self-motivation

Customer-first mindset

Job description

About the role:

The Trade Services Project & Operations Manager is responsible for the successful onboarding and delivery of products, services and projects into the business support team, ensuring a seamless experience for customers, members and franchise owners. You will work closely with the sales team to ensure we are delivering a scalable and profitable proposition.

You will lead a team who manage the day-to-day customer & member/Franchise owner interactions, supporting them to ensure we deliver best-in‑class service that consistently meets and exceeds expectations.

An important element of the role is driving our ‘back office’ supplier strategy, enabling members and franchise owners to leverage our scale for high-quality operational support. You will balance strategic thinking with hands‑on operational problem solving in a fast‑paced trade environment.

As a values‑led leader, you will foster a high‑performing, customer‑focused culture and confidently engage with members and stakeholders by bringing the Belron values to life.

Location:

Our Support Office at 1 Carmont Place, Mount Wellington, Auckland 1060

Hours:

40 hours per week

What we’re looking for:

• 5+ years’ experience in middle management, ideally within a service‑based trade industry.
• Strong leadership and influencing stakeholders capabilities and experience.
• Strategic thinker – able to think creatively, analyse complex data, and deliver innovative, commercially sound solutions.
• Strong financial and commercial acumen, with a proven track record of driving operational performance.
• Skilled communicator with exceptional verbal and written communication, capable of simplifying complex issues.
• Exceptional relationship‑building and negotiation skills – with franchisees, suppliers, customers, and internal team members.
• Proven coach and mentor, experienced in developing people ad creating purpose‑driven, high‑performance cultures.
• Energetic, motivated and self‑starting individual with a passion for achieving outstanding results through others.
• Collaborative team player with a strong network and innate customer‑first mindset.

What we offer

• Global opportunities – As part of the Belron® group, you’ll have access to career pathways not just across New Zealand, but around the world.
• Career development – We’re committed to helping you grow, with ongoing training and development opportunities.
• Wellness that works – Enjoy a comprehensive wellness programme, including free day‑to‑day health cover through Southern Cross to help you stay healthy and keep costs down.
• Rewarding you – Paid Birthday Leave, a wellbeing contribution, and access to a fantastic rewards programme.
• Flexible working opportunities –Opportunity to work flexibly if mutually agreed
• Support for new parents – Receive 10 days of paid leave to attend appointments or spend quality time bonding with your new family.
• Give back to your community – Take a paid day each year to volunteer and make a difference in your local area.

About us – Belron New Zealand (Smith&Smith®, Laser® and Exceed®)

Belron® is the world’s leading vehicle glass repair and replacement group, operating in 40 countries across 6 continents, and home to 26000 employees.

Our New Zealand operations consist of three well‑respected brands in the market being Smith&Smith®, Laser® Plumbing and Electrical, and Exceed ®. Smith&Smith® is New Zealand’s leading Automotive Vehicle Glass Repair and Replacement specialist; Laser®® is New Zealand’s leading Plumbing and Electrical brand and Exceed is a leader in repairing door and window hardware.

At Belron New Zealand, you’ll be joining a whānau where diversity, equity and inclusion are at the core of who we are. We also take our role in society seriously and are proud to have been awarded a Gold 2026 EcoVadis Sustainability Rating – putting us in the top 5% of global companies for social, environmental, and ethical performance.