Branch Manager

Belron New Zealand; Dunedin; On-site; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Wellness programme with Southern Cross

Birthday leave

Volunteer day

Career development

Global opportunities

$200 annual wellbeing fund

Rewarding you

Empowering leadership

Job summary

Belron New Zealand’s Smith&Smith Otago Hub is seeking a Branch Manager to lead a high-performing autoglass service team across Dunedin and Oamaru. You’ll drive daily operations, safety, and customer service, with a hands-on approach to coaching and operational excellence.

You’ll manage a skilled team, champion a strong service culture, and work with the Area Manager to achieve growth and performance targets while supporting staff development and wellbeing.

Qualifications

• At least 3 years’ experience as an autoglass technician, or equivalent in an operational/customer service role.
• Demonstrated leadership with multiple direct reports in a fast-paced environment.
• Team-building experience to leverage diverse skills toward shared goals.
• Strong problem-solving skills with ability to break down complex issues into clear steps.
• Solid understanding of Safety, Health, and Wellbeing practices.
• Excellent communication across team and customers.
• Commercial awareness to drive business success.
• Hands-on readiness to serve customers and support the team, able to lift over 25kg.
• Clean, full New Zealand driver’s licence.
• Unrestricted rights to work in New Zealand.
• Willingness to complete a drug and alcohol pre-employment test.

Responsibilities

• Lead from the front to drive daily operations and a strong service culture.
• Build and guide a high-performing autoglass service team with clear targets.
• Foster collaboration, safety, and continuous improvement across branches.
• Ensure performance targets are consistently exceeded and customer service is outstanding.

Skills

Leadership

Team-building

Problem-solving

Communication skills

Commercial awareness

Hands-on

Customer service

Job description

About the role – Branch Manager at Smith&Smith® - Otago Hub

Are you ready to lead from the front and inspire a high-performing team of skilled technicians? We're looking for a dynamic leader who is passionate about delivering operational excellence and outstanding customer service.

In this pivotal role, you’ll be responsible for building and guiding a team that thrives on technical expertise and a strong service culture. Your leadership will drive daily operations, foster collaboration, and ensure we consistently exceed performance targets.

You’ll champion a safe, inclusive, and supportive work environment - one where every team member feels valued, empowered to grow, and encouraged to give back to the community.

If you are driven to make a real impact and shape a culture of excellence, we want to hear from you.

• Location: Smith&Smith Otago Hub - includes branches in Dunedin and Oamaru

• Hours: 40 hours per week, rostered across Monday – Sunday

About You:

You’re an experienced professional with a strong background in autoglass or a related customer-facing operational role. Ideally, you’ll bring:

• At least 3 years’ experience as an autoglass technician, including repair, replacement, and ADAS recalibration — or equivalent experience in an operational or customer service role within the autoglass or similar trade-based industry.

• Demonstrated successful Leadership capability from a fast-paced environment with multiple direct reports

• Team-building experience, with a focus on leveraging diverse skills and perspectives to achieve shared goals.

• Strong problem-solving skills, with the ability to break down complex issues into clear, actionable steps.

• A solid understanding of Safety, Health, and Wellbeing practices, with a track record of applying them effectively in line with company policies.

• Excellent communication skills, ensuring clarity, collaboration, and a shared understanding across your team and with customers.

• Commercial awareness, using your knowledge of the industry and market trends to help drive business success.

• Prepared to be hands on when required to serve customers and support your team. You'll need to have a high level of physical fitness and able to lift over 25kg repetitively to do that.

• A clean, full New Zealand driver’s licence.

• Unrestricted rights to work in New Zealand.

• Must be willing to complete a drug and alcohol pre-employment test as part of our selection process.

What we offer:

At Smith&Smith®, we believe in supporting our people to thrive—both on and off the job. Here’s what you can look forward to:

• Empowering leadership – Work with Area Manager who support, encourage, and help the growth trajectory of the branch.

• Wellness that works – Enjoy a comprehensive wellness programme, including free day-to-day health cover through Southern Cross to help you stay healthy and keep costs down.

• Rewarding you – Access a fantastic rewards programme.

• $200 annual wellbeing fund – Use it for anything that supports your wellbeing, like gym memberships, health costs, sports gear, self-development classes, or even a relaxing spa day.

• Birthday leave – A paid day off on your birthday.

• Support for new parents – Receive 10 days of paid leave to attend appointments or spend quality time bonding with your new family.

• Give back to your community – Take a paid day each year to volunteer and make a difference in your local area.

• Career development – We’re committed to helping you grow, with ongoing training and development opportunities.

• Global opportunities – As part of the Belron® group, you’ll have access to career pathways not just across New Zealand, but around the world.

About us – Belron New Zealand (Smith&Smith®, Laser® and Exceed)

Belron® is the world's leading vehicle glass repair and replacement group, operating in 40 countries across 6 continents, and home to 26000 employees.

Our New Zealand operations consist of three well-respected brands in the market being Smith&Smith®, Laser® and Exceed. Smith&Smith® is New Zealand’s leading Automotive Vehicle Glass Repair and Replacement specialist; Laser is New Zealand’s leading Plumbing and Electrical brand and Exceed is a leader in repairing door and window hardware.

At Belron New Zealand, you’ll be joining a whānau where diversity, equity and inclusion are at the core of who we are. We believe in recognising and rewarding the contributions of our team members, offering competitive pay rates, comprehensive benefits, and ongoing opportunities for development. We also take our role in society seriously and are proud to have been awarded a Gold 2026 EcoVadis Sustainability Rating - putting us in the top 5% of global companies rated by EcoVadis for our social, environmental, and ethical performance.