Trade Operations Lead — Inspire Teams & Service

Mitre 10 (New Zealand) Limited; Queenstown; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Staff discounts

Local business benefits

Job summary

Mitre 10 MEGA Wanaka is seeking a Trade Operations Supervisor to lead the Trade Drive-Thru and Yard team, ensuring an outstanding customer experience daily. You will coach and develop staff, coordinate operations, and drive a positive, high-performance culture in a busy retail environment.

You will report to the Trade Operations Leader and play a key role in daily execution, team development, and delivering exceptional service while maintaining safety standards and operational efficiency.

Qualifications

• Proven leadership and people development skills.
• Strong communication and relationship-building abilities.
• Customer-first mindset and service excellence.

Responsibilities

• Lead Trade Drive-Thru and Yard teams to deliver exceptional service.
• Coordinate daily operations and staff coaching to meet targets.
• Foster teamwork, safety, and a customer-focused culture in a fast-paced store environment.

Skills

Leadership

Communication

Coaching

Customer service

Decision making

Attention to detail

Computer literacy

Numerical ability

Physical fitness

NZ Driver's licence

Job description

Mitre 10 MEGA Wanaka is seeking a Trade Operations Supervisor to lead the Trade Drive-Thru and Yard team, ensuring an outstanding customer experience daily. You will coach and develop staff, coordinate operations, and drive a positive, high-performance culture in a busy retail environment.

You will report to the Trade Operations Leader and play a key role in daily execution, team development, and delivering exceptional service while maintaining safety standards and operational efficiency.