Trade Centre Team Lead - Customer Experience & Operations

Wesfarmers; Tauranga; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Weekdays only (Mon-Fri)

Inclusive workplace

Job summary

NZ Safety Blackwoods Tauranga is seeking a capable leader with retail, trade sales or customer service experience to lead and support the Trade Centre team. You will coordinate daily workloads, supervise and motivate staff, and ensure safe, accurate service and efficient branch operations.

In this frontline leadership role you will drive excellent customer experiences, manage enquiries and orders, reinforce stock availability and merchandising, and promote a strong health and safety culture.

Qualifications

• Experience in retail, trade sales and/or customer service.
• Experience supporting or leading others, or the confidence to step into frontline leadership.
• A strong customer focus and commitment to delivering great service.
• The ability to organise, prioritise and keep a team focused in a busy environment.
• Strong communication, relationship-building and practical problem-solving skills.
• Integrity, accountability, perseverance and a willingness to keep learning.

Responsibilities

• Coordinate daily workloads and keep the team focused on priorities.
• Supervise, motivate and support team members to achieve targets.
• Support performance discussions, development, training and induction for new starters.
• Lead regular communication around progress, opportunities and priorities.
• Lead professional selling and customer service by example.
• Take ownership of customer transactions from enquiry to delivery and follow-up.
• Ensure enquiries, quotes and orders are handled accurately and efficiently.
• Help resolve customer concerns and share leads with Account Managers.
• Monitor back orders and support timely action and follow-up.
• Support stock availability, stock optimisation and stocktakes.
• Maintain strong merchandising, presentation and security standards.
• Support delivery performance and accurate branch processes.
• Promote a strong health, safety and environmental culture.
• Lead by example in safe working practices.

Skills

Customer service

Leadership

Communication

Problem-solving

Organization

Job description

NZ Safety Blackwoods Tauranga is seeking a capable leader with retail, trade sales or customer service experience to lead and support the Trade Centre team. You will coordinate daily workloads, supervise and motivate staff, and ensure safe, accurate service and efficient branch operations.

In this frontline leadership role you will drive excellent customer experiences, manage enquiries and orders, reinforce stock availability and merchandising, and promote a strong health and safety culture.