Trade Operations Leader - Building Supplies Growth

Mitre 10; Upper Harbour; On-site; NZD 120,000 - 160,000; Full time

Benefits offered by this job

Company vehicle

Fuel card

Staff purchasing benefits

Job summary

Mitre 10 MEGA Albany is seeking a skilled Trade Manager to lead a large, fast-moving Trade operation across Auckland. You’ll unite Trade Operations, Support, stock, fulfilment and customer service to deliver exceptional outcomes.

You will build a high-performing team, drive safety and operational discipline, partner with Trade Sales, and focus on customer retention, account growth and commercial performance in a busy retail environment.

Qualifications

• Proven experience leading a sizeable operational or customer-facing team.
• Strong commercial judgement and ability to work with financial and operational measures.
• Track record of coaching leaders and building team capability.

Responsibilities

• Lead, coach and develop the teams supporting our Trade operation.
• Deliver a consistently strong experience for trade and commercial customers.
• Oversee order management and fulfilment, ensuring commitments are delivered accurately and on time.
• Manage performance against sales, margin, cost, stock, service and operational targets.
• Ensure stock availability, inventory accuracy, workflow and operational efficiency.
• Work alongside Trade Sales to support customer growth, retention and account development.
• Build effective relationships across the Albany store and wider Riviera business.
• Identify and implement practical improvements to systems, processes and ways of working.
• Maintain a safe, organised and compliant Trade environment.

Skills

Leadership

Team development

Commercial acumen

Operational excellence

Stakeholder management

Customer focus

Job description

Mitre 10 MEGA Albany is seeking a skilled Trade Manager to lead a large, fast-moving Trade operation across Auckland. You’ll unite Trade Operations, Support, stock, fulfilment and customer service to deliver exceptional outcomes.

You will build a high-performing team, drive safety and operational discipline, partner with Trade Sales, and focus on customer retention, account growth and commercial performance in a busy retail environment.