Trade Centre Team Lead - Service, Leadership, Impact

Wesfarmers Industrial & Safety; Tauranga; On-site; NZD 60,000 - 80,000; Full time

Job summary

Wesfarmers Industrial & Safety in Tauranga is seeking a frontline leader to coordinate daily operations, supervise the team, and deliver excellent customer service at the Trade Centre.

You will drive safe, efficient processes, support staff development and ensure consistent, accurate service from enquiry through delivery. A strong customer focus and leadership drive are essential for success.

Qualifications

• Experience in retail, trade sales or customer service.
• Experience supporting or leading others, or capable of frontline leadership.
• Strong customer focus and commitment to excellent service.
• Ability to organise, prioritise and keep a team focused in a busy environment.
• Strong communication, relationship-building and practical problem-solving skills.
• Integrity, accountability and a willingness to keep learning.

Responsibilities

• Coordinate daily workloads and keep the team focused on priorities.
• Supervise, motivate and support team members to hit targets.
• Support performance discussions, training and inductions for new staff.
• Lead regular communication on progress and Trade Centre priorities.
• Lead professional selling and customer service by example.
• Handle enquiries, quotes and orders accurately and efficiently from enquiry to delivery.
• Resolve customer concerns and share leads with Account Managers.
• Monitor back orders and support timely action and follow-up.
• Support stock availability, stock optimisation and stocktakes.
• Maintain merchandising, Trade Centre presentation and security standards.
• Support delivery performance and branch processes.
• Promote health, safety and environmental culture; lead by example.

Skills

Retail experience

Frontline leadership

Customer service

Communication

Problem solving

Organisation

Job description

Wesfarmers Industrial & Safety in Tauranga is seeking a frontline leader to coordinate daily operations, supervise the team, and deliver excellent customer service at the Trade Centre.

You will drive safe, efficient processes, support staff development and ensure consistent, accurate service from enquiry through delivery. A strong customer focus and leadership drive are essential for success.