Trade Centre Supervisor: Lead Team, Drive Sales & Service

NZ Safety Blackwoods; Whangarei; On-site; NZD 60,000 - 75,000; Full time

Benefits offered by this job

Quarterly incentives

Staff discounts

Training & development

Career progression

Supportive leadership

Community impact

Job summary

NZ Safety Blackwoods' Whangārei Trade Centre is seeking a motivated, customer‑focused Supervisor to lead daily operations and drive exceptional service. In this hands‑on role, you’ll balance customer interactions with stock management, safety, and team coaching to meet branch KPIs.

You’ll have prior experience in retail or trade sales, strong organisational skills, and a proactive approach to supporting and developing staff, while partnering with Account Managers to maximise opportunities.

Qualifications

• Previous experience in a retail, trade sales, customer service, or supervisory environment.
• Strong organisational and prioritisation skills.
• Ability to support and motivate team members to achieve results.
• Confidence working towards sales, operational, and financial targets.
• Proactive, hands‑on approach with manual handling tasks.
• Experience with industrial products, PPE, engineering supplies, tools, or related industries would be advantageous.

Responsibilities

• Support the Trade Centre Manager to achieve branch sales targets, KPIs, and budget objectives.
• Support, coach, and develop team members to achieve individual and team goals.
• Foster a customer‑first culture, ensuring every customer receives exceptional service and the right solution for their needs.
• Coordinate daily branch activities, ensuring workloads are prioritised effectively and customer requirements are met accurately and on time.
• Assist with inventory management, stock control, stock takes, and inwards goods processes.
• Support branch administration, including invoices, banking, stock receipts, purchase orders, credits, and point‑of‑sale transactions.
• Maintain high standards of health, safety, and branch presentation.
• Undertake manual handling tasks and support operational activities as required.
• Work collaboratively with Account Managers and internal stakeholders to maximise customer opportunities and business performance.

Skills

Retail experience

Team leadership

Customer service

Stock management

Health & safety

Strong communication

Sales targets

Job description

NZ Safety Blackwoods' Whangārei Trade Centre is seeking a motivated, customer‑focused Supervisor to lead daily operations and drive exceptional service. In this hands‑on role, you’ll balance customer interactions with stock management, safety, and team coaching to meet branch KPIs.

You’ll have prior experience in retail or trade sales, strong organisational skills, and a proactive approach to supporting and developing staff, while partnering with Account Managers to maximise opportunities.