Trade Centre Supervisor (Avondale)

NZ Safety Blackwoods; Auckland; Hybrid; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Quarterly incentives

Staff discounts

Training & development

Career progression

Supportive leadership

Job summary

NZ Safety Blackwoods is seeking a motivated Trade Centre Supervisor for our Avondale Trade Centre. You will lead a team, drive customer experiences, and identify opportunities to grow sales while delivering strong commercial performance.

Reporting to the Trade Centre Manager, the role involves hands-on leadership, engaging customers, and coordinating branch activities to meet targets. Expect a structured monday-to-friday schedule with rostered Saturdays, offering development within a national

Qualifications

• Experience in retail, trade sales or customer-facing roles.
• Strong commercial mindset with sales growth focus.
• Proven ability to influence outcomes and deliver excellent customer experiences.
• Communicates clearly and collaborates well with teams.

Responsibilities

• Support Trade Centre Manager to achieve sales targets and KPIs.
• Identify opportunities to grow sales and improve branch performance.
• Deliver exceptional customer service and build strong customer relationships.
• Influence positive outcomes through collaboration and initiative.
• Coordinate daily branch activities to meet customer requirements on time.
• Assist with inventory management and stock control processes.
• Support branch administration, including invoices, banking, and POS transactions.
• Maintain high health, safety and branch presentation standards.
• Undertake manual handling tasks and support operations as required.
• Work with Account Managers to maximise customer opportunities.

Skills

Retail experience

Trade sales

Customer service

Commercial mindset

Leadership potential

Job description

An exciting opportunity has become available for a motivated and commercially minded Trade Centre Supervisor to join our team at our Avondale Trade Centre.

Reporting to the Trade Centre Manager, you'll play a key role in the success of the branch by creating exceptional customer experiences, identifying opportunities to grow sales, and helping drive strong commercial performance. This is a hands‑on role where you'll work closely with your team, customers, and internal stakeholders to deliver results while developing the leadership skills needed for future career growth.

This role is ideal for an experienced Trade Sales Assistant, Team Leader, or customer-focused sales professional who is naturally curious, enjoys influencing outcomes, and is ready to take the next step in their leadership journey.

Working Monday to Friday, 8:00am to 5:00pm, with rostered Saturdays, you'll enjoy a varied role that combines customer engagement, operational excellence, and commercial accountability.

Key Responsibilities

• Support the Trade Centre Manager to achieve and exceed branch sales targets, KPIs, and budget objectives.
• Identify opportunities to grow sales, increase customer engagement, and improve branch performance.
• Lead by example by delivering exceptional customer service and building strong customer relationships.
• Influence positive outcomes through collaboration, initiative, and a solutions-focused approach.
• Coordinate daily branch activities to ensure customer requirements are delivered accurately and on time.
• Assist with inventory management, stock control, stock takes, and inwards goods processes.
• Support branch administration, including invoices, banking, stock receipts, purchase orders, credits, and point-of-sale transactions.
• Maintain high standards of health, safety, and branch presentation.
• Undertake manual handling tasks and support operational activities as required.
• Work collaboratively with Account Managers and internal stakeholders to maximise customer opportunities and branch growth.

About You

You thrive on achieving results and genuinely enjoy helping customers succeed. You're naturally curious, always looking for ways to improve, and aren't afraid to roll up your sleeves to get things done. You may not have formal people leadership experience yet, but you're someone others look to for guidance, support, and positive influence.

To be successful in this role, you'll bring:

• Previous experience in retail, trade sales, customer service, or a similar customer-facing environment.
• A strong commercial mindset and a desire to drive sales growth and branch performance.
• A passion for delivering outstanding customer experiences.
• Confidence working towards sales, operational, and financial targets.
• Strong organisational and prioritisation skills.
• The ability to influence others through your actions, attitude, and work ethic.
• A proactive, hands‑on approach with the ability to undertake manual handling tasks.
• Excellent communication skills and a positive, can-do attitude.
• Experience with industrial products, PPE, engineering supplies, tools, or related industries would be advantageous, but not essential. Full training will be provided.

Why Join Us?

This is more than just a supervisory role. It's an opportunity to build your leadership capability while making a genuine impact on branch performance.

We offer:

• Quarterly incentive opportunities
• Staff purchasing discounts
• Ongoing training and development programmes
• Career progression opportunities across a national business
• Supportive leadership committed to helping you grow

Ready to Take the Next Step?

If you're naturally curious, motivated by results, and excited by the opportunity to develop your leadership capability while helping drive commercial success, we'd love to hear from you.

NZ Safety Blackwoods promotes and adheres to the principles and practices of diversity.