Trade Centre Supervisor (Whangarei)

Wesfarmers Industrial & Safety; Whangarei; On-site; NZD 60,000 - 75,000; Full time

Benefits offered by this job

Quarterly incentives

Staff purchasing discounts

Ongoing training and development

Career progression opportunities

Supportive leadership

Community impact

Job summary

NZ Safety Blackwoods in Whangārei is seeking a hands-on Trade Centre Supervisor to balance customer service with stock management and daily branch tasks. Reporting to the Trade Centre Manager, you will foster a positive team environment, drive KPI achievement, and ensure customers receive the right solutions with a friendly, proactive approach.

Ideal candidates include experienced Supervisors, Team Leaders, or high-performing Trade Sales Assistants looking to advance.

Qualifications

• Previous experience in a retail, trade sales, customer service, or supervisory environment.
• Ability to deliver exceptional customer service and meet branch goals.
• Strong organisational and prioritisation skills.

Responsibilities

• Support the Trade Centre Manager to achieve branch sales targets, KPIs, and budget objectives.
• Coach and develop team members to achieve individual and team goals.
• Foster a customer-first culture and ensure outstanding service.
• Coordinate daily branch activities and prioritise workloads to meet customer needs.
• Assist with inventory management and stock control processes.
• Support branch administration, stock receipts, and POS transactions.
• Maintain high standards of health, safety, and branch presentation.
• Undertake manual handling tasks and support operational activities as required.
• Collaborate with Account Managers and internal stakeholders to maximise opportunities.

Job description

An exciting opportunity has become available for a motivated and customer-focused Trade Centre Supervisor to join our team at our Whangārei Trade Centre.

Reporting to the Trade Centre Manager, you will play an important role in supporting the day-to-day success of the branch. Working closely with the Trade Centre Manager, you'll help create a positive team environment, drive operational excellence, and ensure customers receive exceptional service every day. This is a hands-on role where you'll balance customer interactions, operational responsibilities, stock management, and manual handling activities while supporting the team to achieve branch goals and KPIs.

This position is ideal for an experienced Supervisor, Team Leader, or a high-performing Trade Sales Assistant looking to take the next step in their career.

Key Responsibilities

• Support the Trade Centre Manager to achieve branch sales targets, KPIs, and budget objectives.
• Support, coach, and develop team members to achieve individual and team goals.
• Foster a customer-first culture, ensuring every customer receives exceptional service and the right solution for their needs.
• Coordinate daily branch activities, ensuring workloads are prioritised effectively and customer requirements are met accurately and on time.
• Assist with inventory management, stock control, stock takes, and inwards goods processes.
• Support branch administration, including invoices, banking, stock receipts, purchase orders, credits, and point-of-sale transactions.
• Maintain high standards of health, safety, and branch presentation.
• Undertake manual handling tasks and support operational activities as required.
• Work collaboratively with Account Managers and internal stakeholders to maximise customer opportunities and business performance.

About You

You are someone who enjoys working with people and takes pride in delivering great customer outcomes. You thrive in a busy environment, can effectively prioritise competing demands, and are comfortable supporting others to achieve success.

To be successful in this role, you'll bring:

• Previous experience in a retail, trade sales, customer service, or supervisory environment.
• A genuine passion for delivering outstanding customer service.
• Strong organisational and prioritisation skills.
• The ability to support and motivate team members to achieve results.Confidence working towards sales, operational, and financial targets.
• A proactive, hands-on approach with the ability to undertake manual handling tasks.
• Strong communication skills and a positive, can-do attitude.
• Experience with industrial products, PPE, engineering supplies, tools, or related industries would be advantageous, but not essential. Full training will be provided.

About Us

NZ Safety Blackwoods is a leading supplier of industrial products, safety equipment, engineering supplies, workwear, tools, packaging, and workplace solutions. We're passionate about helping our customers succeed by providing expert advice, quality products, and exceptional service.

We are united by our ambition that our customers can depend on us to help keep their businesses moving, and we achieve this through specialist knowledge, strong relationships, and a commitment to delivering the best customer experience.

Why Join Us?

• Quarterly incentive opportunities
• Staff purchasing discounts
• Ongoing training and development programmes
• Career progression opportunities across a national business
• Supportive leadership and a collaborative team culture
• The opportunity to make a real impact in your local branch and community

Ready to take the next step?

If you're passionate about customer service, enjoy supporting and developing others, and are looking for a role where you can make a genuine difference, we'd love to hear from you.

NZ Safety Blackwoods promotes and adheres to the principles and practices of diversity.