Tenancy Manager | 1247666

H2R; Auckland; Hybrid; NZD 60,000 - 90,000; Full time

Benefits offered by this job

Five weeks’ annual leave

Flexible working hours

Job summary

H2R is supporting a values-led social housing organisation in Auckland to recruit dedicated Tenancy Managers. You will deliver end-to-end tenancy management across a social housing portfolio, visiting homes, supporting tenants, and collaborating with navigators and external partners to achieve sustainable tenancies and positive community outcomes.

The role is community-facing, autonomous, and suitable for someone who can have respectful, honest conversations and is motivated by making a real

Qualifications

• Experience in social housing or tenancy services.
• Confidence discussing sensitive matters such as debt and conflict resolution.
• Strong cultural awareness and the ability to work respectfully with diverse communities.
• Understanding of Te Tiriti o Waitangi principles.
• Solid communication skills and good written documentation.
• A full, unrestricted driver’s licence.
• Comfort using systems and Microsoft Office, with training provided on internal systems.

Responsibilities

• Manage end-to-end tenancy portfolios in line with the Residential Tenancies Act.
• Build strong, trusted relationships with tenants and whānau.
• Address rent arrears and support tenants to sustain their tenancy.
• Respond to complaints and resolve issues appropriately.
• Conduct property inspections and coordinate maintenance.
• Work closely with navigators, community providers, and internal teams.
• Represent the organisation at the Tenancy Tribunal when required.

Skills

Social housing

Tenancy management

Debt management

Communication

Tools

Microsoft Office

Job description

Join a values-led social housing organisation is looking for dedicated, people-focused Tenancy Managers to join its tenancy services team. These are full-time opportunities with permanent role and 12-month fixed-term roles available.

In these roles, you’ll deliver end-to-end tenancy management services across a social housing portfolio. You’ll work closely with Area Managers, navigators, and a wide range of internal and external partners, building strong relationships with tenants and whānau, supporting sustainable tenancies, and helping ensure positive outcomes for individuals and the wider community.

About the role

As a Tenancy Manager, you’ll manage a portfolio of social housing tenancies and be front-facing in the community. This is a varied, autonomous role where no two days are the same.

You’ll be out and about completing home visits, supporting tenants through challenges, addressing rent arrears, managing issues, and working collaboratively with internal teams and external agencies to find the right outcomes.

This is a role for someone who is confident having respectful but honest conversations, comfortable working in people’s homes, and motivated by making a real difference.

Key responsibilities include:

• Managing end-to-end tenancy portfolios in line with the Residential Tenancies Act
• Building strong, trusted relationships with tenants and whānau
• Addressing rent arrears and supporting tenants to sustain their tenancy
• Responding to complaints and resolving issues appropriately
• Conducting property inspections and coordinating maintenance
• Working closely with navigators, community providers, and internal teams
• Representing the organisation at the Tenancy Tribunal when required

About you

You’re practical, resilient, and people-centred, with a genuine understanding of the communities you work with. You bring empathy, confidence, and sound judgement and know when to support, when to challenge, and where to draw boundaries. We’re open to different backgrounds, but you’ll likely bring:

• Experience in social housing or tenancy services
• Confidence discussing sensitive matters such as debt and conflict resolution
• Strong cultural awareness and the ability to work respectfully with diverse communities
• An understanding of Te Tiriti o Waitangi principles
• Solid communication skills and good written documentation
• A full, unrestricted driver’s licence
• Comfort using systems and Microsoft Office, with training provided on internal systems
• Meaningful, purpose-led work that makes a tangible impact
• A supportive, values-driven team with a strong sense of humour
• Five weeks’ annual leave and other perks
• Flexible working hours, noting that the role is community-based and front-facing