Tenancy Dispute Resolution Specialist

New Zealand Government; Auckland; On-site; NZD 61,000 - 71,000; Full time

Benefits offered by this job

KiwiSaver

Wellness benefits

Job summary

MBIE’s Building and Tenancy Services branch seeks a Dispute Resolution Coordinator (Tenancy) to deliver high-quality case management to tenants and landlords under the Residential Tenancies Act and Unit Titles Act.

Based in Manukau or Hamilton, you will provide information, scheduling, and file management while supporting a diverse population. Permanent role with salary + KiwiSaver and wellness benefits.

Qualifications

• Experience in customer-focused administration and scheduling.
• Strong communication and organisational skills.
• Legal right to work in New Zealand; knowledge of tenancy law desirable.

Responsibilities

• Review Residential Tenancy Tribunal applications to determine tenancy dispute type.
• Provide parties with general information on problem resolution and next steps.
• Schedule applications to Mediators' calendars and manage case files.
• Prioritise workload and deliver a range of administrative tasks for Tenancy Tribunal.

Skills

Customer service

Communication

Administrative tasks

Scheduling

MS Office

Tools

Microsoft Office

Job description

MBIE’s Building and Tenancy Services branch seeks a Dispute Resolution Coordinator (Tenancy) to deliver high-quality case management to tenants and landlords under the Residential Tenancies Act and Unit Titles Act.

Based in Manukau or Hamilton, you will provide information, scheduling, and file management while supporting a diverse population. Permanent role with salary + KiwiSaver and wellness benefits.