Dispute Resolution Coordinator (Tenancy)

MBIEPROD; Hamilton; On-site; NZD 61,000 - 71,000; Full time

Benefits offered by this job

KiwiSaver

Wellness benefits

Job summary

MBIE's Tenancy Dispute Resolution team is seeking a Dispute Resolution Coordinator (Tenancy) based in Hamilton. You will support the delivery of high-quality case management for tenants and landlords under the Residential Tenancies Act, focusing on Māori and diverse communities.

Responsibilities include reviewing Tribunal applications, providing general information, prioritising workload, scheduling for Mediators, and managing case files.

Qualifications

• Engage within a customer-centric model to assist service users.
• Strong communication to explain complex ideas clearly.
• Sound organisational and administrative capabilities.
• Analytical thinking to assess issues critically.
• Experience working with legislation is desirable.
• Must have the legal right to live and work in New Zealand.

Responsibilities

• Review Residential Tenancy Tribunal applications to identify dispute type and actions.
• Provide parties with general information on problem resolution and next steps.
• Prioritise workload and conduct scheduling and administrative tasks for the Tenancy Tribunal.
• Schedule applications to Mediators’ calendars and manage case files.

Skills

Customer engagement

Communication skills

Administrative skills

Organisational skills

Analytical skills

Legislation experience

Tools

Microsoft Office

Job description

Dispute Resolution Coordinator (Tenancy)

Location: Hamilton, NZ, 3204 Auckland, NZ, 2104

Discover a career with purpose at MBIE

• Do you have strong administration and communication skills?
• Incorporating Tenancy Dispute Resolution Administrative Functions
• Permanent opportunity based in Manukau or Hamilton.
• Salary range: $60,727-$70,625 + KiwiSaver + wellness benefits

We have an exciting opportunity to join the Building and Tenancy Services branch as a Dispute Resolution Coordinator (Tenancy).

MBIE’s Tenancy Dispute Resolution team provides services to tenants and landlords under the Residential Tenancies Act and the Unit Titles Act. In this role you will be part of a team responsible for the delivery of high-quality case management services to customers with a focus on meeting the needs of Māori and Aotearoa’s diverse population.

Your role would include reviewing Residential Tenancy Tribunal applications to determine the type of tenancy dispute and decide the best course of action.

We are looking for someone with great customer service skills and a clear communicator who can among other tasks:

• Provide parties with general information on problem resolution and how best to proceed with their issue
• Effectively prioritise your workload and conduct a range of scheduling and administrative tasks for the Tenancy Tribunal.
• Schedule applications to Mediators’ calendars and complete administrative matters like file management for cases.

Ngā pukenga me ngā wheako e hiahiatia ana - Skills and Experience Required

• Advanced skills of engagement within a customer centric model
• Robust communication skills and the ability to explain often complex ideas, simply, to service users from all walks of life
• Sound organisational, administrative, customer service skills
• Conceptual and analytical skills to critically assess issues
• Strong knowledge of the Microsoft Office applications
• Experience working with legislation
• Must have the legal right to live and work in New Zealand

An understanding of the Residential Tenancy Act and its underlying principles would be desirable but is not essential.

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

• Māia– Bold and brave
• Pae Kahurangi – Build our Future

Our aspirations are echoed in our Māori identity – Hīkina Whakatutuki – which broadly means ‘lifting to make successful'.

MBIE recognises the partnership founded under TeTiritio Waitangi between Māori and the Crown and is committed to giving effect to TeTiritio Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

Applications close on Sunday 15 November 2026.