Dispute Resolution Coordinator (Tenancy)

New Zealand Government; Auckland; On-site; NZD 61,000 - 71,000; Full time

Benefits offered by this job

KiwiSaver

Wellness benefits

Job summary

MBIE’s Building and Tenancy Services branch seeks a Dispute Resolution Coordinator (Tenancy) to deliver high-quality case management to tenants and landlords under the Residential Tenancies Act and Unit Titles Act.

Based in Manukau or Hamilton, you will provide information, scheduling, and file management while supporting a diverse population. Permanent role with salary + KiwiSaver and wellness benefits.

Qualifications

• Experience in customer-focused administration and scheduling.
• Strong communication and organisational skills.
• Legal right to work in New Zealand; knowledge of tenancy law desirable.

Responsibilities

• Review Residential Tenancy Tribunal applications to determine tenancy dispute type.
• Provide parties with general information on problem resolution and next steps.
• Schedule applications to Mediators' calendars and manage case files.
• Prioritise workload and deliver a range of administrative tasks for Tenancy Tribunal.

Skills

Customer service

Communication

Administrative tasks

Scheduling

MS Office

Tools

Microsoft Office

Job description

Discover a career with purpose at MBIEDiscover a career with purpose at MBIEDo you have strong administration and communication skills?Incorporating Tenancy Dispute Resolution Administrative FunctionsPermanent opportunity based in Manukau or Hamilton.Salary range: $60,727-$70,625 + KiwiSaver + wellness benefitsAbout the Role - Tenei turanga:We have an exciting opportunity to join the Building and Tenancy Services branch as a Dispute Resolution Coordinator (Tenancy).MBIE's Tenancy Dispute Resolution team provides services to tenants and landlords under the Residential Tenancies Act and the Unit Titles Act. In this role you will be part of a team responsible for the delivery of high-quality case management services to customers with a focus on meeting the needs of Maori and Aotearoa's diverse population.Your role would include reviewing Residential Tenancy Tribunal applications to determine the type of tenancy dispute and decide the best course of action.We are looking for someone with great customer service skills and a clear communicator who can among other tasks:Provide parties with general information on problem resolution and how best to proceed with their issueEffectively prioritise your workload and conduct a range of scheduling and administrative tasks for the Tenancy Tribunal.Schedule applications to Mediators' calendars and complete administrative matters like file management for cases.Nga pukenga me nga wheako e hiahiatia ana - Skills and Experience RequiredAdvanced skills of engagement within a customer centric modelRobust communication skills and the ability to explain often complex ideas, simply, to service users from all walks of lifeSound organisational, administrative, customer service skillsConceptual and analytical skills to critically assess issuesStrong knowledge of the Microsoft Office applicationsExperience working with legislationMust have the legal right to live and work in New ZealandAn understanding of the Residential Tenancy Act and its underlying principles would be desirable but is not essential.About MBIE - Etahi korero mo MBIE:MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.Mahi Tahi - Better TogetherMaia - Bold and bravePae Kahurangi - Build our FuturePono Me Te Tika - Own ItOur aspirations are echoed in our Maori identity - Hikina Whakatutuki - which broadly means `lifting to make successful'.MBIE recognises the partnership founded under Te Tiriti o Waitangi between Maori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Maori, other Maori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Maori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Maori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.E mohio ana a Hikina Whakatutuki i puea ake te kotuinga I waenganui i a ngai Maori me te Karauna i Te Tiriti o Waitangi, a, kei te whai ia ki te whakau ake i Te Tiriti o Waitangi. Ma te whai kiko o nga kotuinga ahunga roa o nga iwi, o ngai Maori, me etahi atu ropu Maori ki te Karauna, ka tutuki tenei. He ahuatanga nui tenei e ahei ai nga mahi whanaketanga a-ohanga, a-papori hoki ki a ngai Maori me Aotearoa whanui. E whai tonu ana matou ki te kotui atu ki nga iwi mo te rapu huarahi hou ki te whakaara i nga kaupapa kua roa nei e tami ana i a ngai Maori me Aotearoa whanui, a, e whai ana hoki ki te tautohu i nga aheinga kokiritanga ma nga iwi, me te tautoko i nga iwi kia whai mana ake ai enei aheinga.How to Apply - Me pehea te tono:Click here to view a position description.When you are ready to apply please send a CV and cover letter telling us why you're the perfect fit for this role.All applications must be submitted via our online process.We can't wait to hear from you!Email Sarah Hutcheson at [e-mail] quoting ref MBIE/20380 if you have any further questions.Applications close on Sunday 15 November 2026.