Telecoms Field Technician

Placements24; Queenstown; On-site; NZD 60,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Tools provided

Medical aid

Retirement fund

Training program

Career growth opportunities

Job summary

Placements24 is seeking a Telecoms Field Technician to join our client in Queenstown, NZ. This hands-on role installs, maintains, and repairs telecom services for residential and business customers, primarily on-site.

You will diagnose faults, activate services, and educate customers while adhering to safety policies. You will manage daily schedules, work independently, and coordinate with dispatch for field issues.

Qualifications

• High School Diploma or equivalent; telecom/electronics cert is a strong plus.
• Minimum 2 years in field service or technical support in telecom.
• Experience installing/troubleshooting broadband (DSL, Fiber), VoIP, or TV.
• Familiarity with telecom cabling, connectors, and testing gear.
• Solid TCP/IP understanding and customer-facing communication.
• Valid driver"s license with clean record.
• Able to work evenings/weekends as needed.

Responsibilities

• Install, connect, and activate telecommunications services at customer premises.
• Perform routine maintenance and troubleshooting on customer premises equipment and cabling.
• Diagnose and repair faults in telecom lines and equipment, ensuring prompt resolution.
• Respond to service calls and emergency repair requests in a timely fashion.
• Educate customers on the use of installed services and equipment.
• Complete paperwork, work orders, and service reports accurately and promptly.
• Adhere to safety policies; manage inventory of tools and materials.
• Collaborate with dispatch and tech support to resolve complex issues.
• Represent the company professionally in all customer interactions.

Skills

Technical aptitude

Problem-solving

Customer service

Independent work

Valid driver"s license

Education

High School Diploma or equivalent

Telecommunications/electronics cert (advantage)

Tools

Broadband testing equipment

Cable testers

Network troubleshooting tools

Job description

About the Role

Our client, a fast-growing telecommunications service provider, is actively seeking a dedicated Telecoms Field Technician to join their team in Queenstown, Eastern Cape . This role is hands-on and involves the installation, maintenance, and repair of telecommunications equipment and services for residential and business customers. You will be the face of our company in the field, ensuring customer satisfaction through high-quality service delivery. The ideal candidate possesses strong technical aptitude, excellent problem-solving skills, and a customer-centric approach. You will work independently, manage your daily schedule, and ensure all work is completed to specification and safety standards. This is an essential on-site role vital for maintaining our network's reach and reliability.

Key Responsibilities

• Install, connect, and activate telecommunications services, including internet, voice, and television, at customer premises.
• Perform routine maintenance and troubleshooting on customer premises equipment and associated cabling.
• Diagnose and repair faults in telecommunications lines and equipment, ensuring prompt resolution of service issues.
• Respond to service calls and emergency repair requests in a timely and efficient manner.
• Educate customers on the use of installed services and equipment, ensuring their satisfaction.
• Complete all required paperwork, work orders, and service reports accurately and promptly.
• Adhere to all company safety policies and procedures while working at customer locations and in the field.
• Manage inventory of tools, equipment, and materials required for service calls.
• Collaborate with the dispatch and technical support teams to resolve complex issues.
• Represent the company professionally and courteously in all customer interactions.

Requirements

• A High School Diploma or equivalent qualification; technical certification in telecommunications or electronics is a strong advantage.
• Minimum of 2 years of experience in a field service or technical support role within the telecommunications industry.
• Demonstrated ability to install and troubleshoot broadband internet (DSL, Fiber), VoIP, and/or TV services.
• Familiarity with various types of telecommunications cabling, connectors, and testing equipment.
• Strong understanding of basic network principles and TCP/IP.
• Excellent customer service and communication skills, with the ability to explain technical information clearly.
• Proven problem-solving skills and the ability to work independently with minimal supervision.
• Valid driver's license with a good driving record is mandatory.
• Physical ability to climb ladders, crawl in confined spaces, and lift up to 50 pounds.
• Willingness to work flexible hours, including evenings and weekends, as required by the service demands in the Eastern Cape region.

Benefits

• Competitive base salary and potential for performance incentives.
• Company-provided vehicle, tools, and mobile phone.
• Comprehensive medical aid and retirement fund options.
• Extensive training on new technologies and service offerings.
• Opportunity to grow within a respected telecommunications company.
• Direct impact on customer satisfaction and network reliability in Queenstown .