Remote Technical Support Specialist

Placements24; Queenstown; Hybrid; NZD 33,000 - 46,000; Full time

Benefits offered by this job

Remote work

Flexible hours

Training & advancement

Client service focus

Stable environment

Home-based

Job summary

Placements24 is seeking a motivated Technical Support Technician to join a fully remote team supporting clients in and around Queenstown. You will provide first-line technical assistance, diagnose hardware and software issues, and guide customers through solutions via phone, email, and chat.

The role requires 2+ years in tech support, strong communication, and the ability to work independently in a remote setting.

Qualifications

• A technical qualification or proven experience in a technical support role.
• Minimum of 2 years of experience providing technical support.
• Excellent understanding of common hardware and software issues.
• Strong troubleshooting and problem-solving skills.
• Exceptional verbal and written communication skills, with the ability to explain technical terms clearly.
• Proficiency in using remote support tools and ticketing systems.
• Ability to work independently, manage time efficiently, and meet deadlines in a remote environment.
• Must have a reliable internet connection and a dedicated workspace for remote work.
• Familiarity with the Queenstown area is a plus but not essential.

Responsibilities

• Provide remote technical support to clients experiencing issues with equipment and systems.
• Diagnose hardware and software problems, guiding users through step-by-step solutions.
• Respond to support tickets and inquiries in a timely and professional manner.
• Document all support interactions, troubleshooting steps, and resolutions in the ticketing system.
• Escalate unresolved issues to senior technicians or relevant departments according to established procedures.
• Maintain a high level of customer satisfaction through effective communication and problem resolution.
• Stay updated on product knowledge and technical documentation relevant to supported systems.
• Identify recurring technical issues and provide feedback to the team for service improvement.
• Assist in the creation and maintenance of knowledge base articles for common user problems.
• Adhere to all company policies, procedures, and remote work best practices.

Skills

Communication

Troubleshooting

Remote tools

Ticketing systems

Time management

Education

Technical qualification

Tools

Remote support tools

Ticketing systems

Job description

Placements24 is seeking a motivated Technical Support Technician to join a fully remote team supporting clients in and around Queenstown. You will provide first-line technical assistance, diagnose hardware and software issues, and guide customers through solutions via phone, email, and chat.

The role requires 2+ years in tech support, strong communication, and the ability to work independently in a remote setting.