Part-Time On-Site Tech Support Specialist

Placements24; Queenstown; Sur place; NZD 30 000 - 50 000; Temps partiel

Avantages offerts par ce poste

Flexible part-time hours

Performance-based bonuses

Diverse technical challenges

Résumé du poste

Placements24 is seeking a dedicated Technical Support Specialist in Queenstown to provide expert assistance and troubleshooting for a range of products. This part-time role involves on-site client interactions and some remote coordination, with a focus on customer satisfaction and reliable service.

You will diagnose hardware and software issues, guide users through solutions, document steps in the CRM, and stay updated on product information. A technical qualification is advantageous.

Qualifications

• Experience in a technical support or customer service role.
• Strong understanding of computer hardware, software, and operating systems.
• Excellent troubleshooting and problem-solving skills.
• Proficiency with diagnostic tools and helpdesk software.
• Clear verbal and written communication abilities.
• Ability to explain technical concepts to non-technical users.
• Customer-focused mindset with patience and empathy.
• Reliable with strong time-management for part-time hours.
• Willingness to travel locally within Queenstown area.
• Technical qualification or certification is advantageous.

Responsabilités

• Respond to technical support requests via phone, email, and in person.
• Diagnose and resolve hardware, software, and system issues.
• Provide clear technical guidance and instructions to users.
• Document interactions and resolutions in the CRM system.
• Escalate complex issues to senior staff when needed.
• Assist with installation and setup of new equipment or software.
• Contribute to knowledge base articles and FAQs.
• Stay updated on product information and tech advancements.
• Ensure high customer satisfaction through prompt support.

Connaissances

Technical support

Customer service

Hardware knowledge

Operating systems

Troubleshooting

Communication skills

Time management

Travel readiness

Formation

Technical qualification or certification

Outils

Helpdesk software

Diagnostic tools

Description du poste

Placements24 is seeking a dedicated Technical Support Specialist in Queenstown to provide expert assistance and troubleshooting for a range of products. This part-time role involves on-site client interactions and some remote coordination, with a focus on customer satisfaction and reliable service.

You will diagnose hardware and software issues, guide users through solutions, document steps in the CRM, and stay updated on product information. A technical qualification is advantageous.