Telecommunications Field Technician

Placements24; Queenstown; On-site; NZD 3,000 - 4,500; Full time

Benefits offered by this job

Competitive hourly wage

Medical aid

Retirement fund

Company vehicle

Annual bonuses

Supportive team environment

Job summary

Placements24 is seeking a Telecommunications Field Technician for Queenstown, Eastern Cape. The role covers installation, maintenance, and repair of telecom services for residential and business customers, with a focus on reliable internet, voice, and data delivery.

The ideal candidate has hands-on experience with copper/fiber, VoIP, data networking, and strong diagnostic skills. You will work independently in the field, adhere to safety protocols, and provide excellent customer service.

Qualifications

• Proven experience as a Telecommunications Technician or in a similar field.
• Strong troubleshooting abilities with field experience.
• Excellent customer service and communication skills.
• Ability to work independently in the field and adhere to safety protocols.

Responsibilities

• Install, activate, and test telecommunications services including internet, voice, and data.
• Perform routine maintenance and diagnostic checks on customer premises and network infrastructure.
• Troubleshoot and repair faults related to customer equipment and service delivery.
• Respond to service calls and resolve issues promptly and professionally.
• Maintain accurate records of service calls, installations, and repairs in company systems.

Skills

Troubleshooting

Customer service

Fieldwork

Diagnostics tools

Education

High school diploma

Technical certification in telecommunications

Tools

Test equipment

Job description

About the Role

Our client, a growing telecommunications service provider, is seeking a dedicated and skilled Telecommunications Field Technician to join their team in Queenstown, Eastern Cape. This role is essential for the installation, maintenance, and repair of telecommunications equipment and infrastructure for residential and business customers. You will be responsible for ensuring the reliable operation of services, including internet, voice, and data. The ideal candidate will have practical experience with various telecommunications systems, strong troubleshooting abilities, and a commitment to providing excellent customer service. This is a hands‑on role that requires the ability to work independently in the field, manage your time effectively, and adhere to safety protocols. You will be a key point of contact for customers, representing our client with professionalism and technical expertise. Our client values reliability, efficiency, and a proactive approach to problem‑solving in the field.

Key Responsibilities

• Install, activate, and test telecommunications services, including internet, phone lines, and data networks.
• Perform routine maintenance and diagnostic checks on customer premises and network infrastructure.
• Troubleshoot and repair faults related to customer equipment and service delivery.
• Respond to service calls and resolve customer issues in a timely and efficient manner.
• Ensure all work is completed according to company standards and industry best practices.
• Maintain accurate records of service calls, installations, and repairs using company systems.
• Adhere to all safety regulations and procedures while working on customer sites or in the field.
• Educate customers on the use of installed equipment and services.
• Manage inventory of tools and equipment effectively.
• Collaborate with the support team to elevate complex technical issues when necessary.

Requirements

• Proven experience as a Telecommunications Technician or in a similar field (e.g., cable installer, IT support technician).
• Solid understanding of telecommunications principles, including copper and fiber optics, VoIP, and data networking.
• Proficiency in using diagnostic tools and test equipment.
• Strong mechanical and electrical aptitude.
• Excellent customer service and communication skills.
• Ability to work independently, manage your schedule, and travel within the Queenstown, Eastern Cape service area.
• Valid driver's license and a clean driving record.
• Ability to lift heavy equipment and work in various weather conditions.
• High school diploma or equivalent; technical certification in telecommunications is a plus.
• A proactive approach to problem‑solving and a commitment to quality workmanship.

Benefits

• Competitive hourly wage with the potential for overtime pay.
• Comprehensive benefits package for full‑time employees, including medical aid and retirement fund.
• Ongoing training to keep your skills current with the latest telecommunications technologies.
• Company vehicle for work-related travel within the Queenstown, Eastern Cape region.
• Opportunities for career advancement exist for dedicated and high‑performing technicians.
• Supportive team environment and prioritize employee safety and well‑being.
• Annual bonuses may be awarded based on performance and customer satisfaction ratings.
• Direct interaction with customers and a significant impact on service delivery.