IT Support Technician

Placements24; Queenstown; On-site; NZD 19,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Professional development

Office facilities in Queenstown

Paid annual leave

Pension fund contributions

Team building events

Employee assistance program

Job summary

Placements24 is seeking an IT Support Technician to provide on-site technical assistance in Queenstown. The role covers hardware, software, and network troubleshooting, with responsibility for device setup, security, and user training.

You will work in a dedicated office setting, collaborating with team members to keep IT services running smoothly and to upgrade systems as needed.

Qualifications

• Proven experience as an IT Support Technician or similar role.
• Strong knowledge of Windows and macOS, hardware and software basics.
• Experience with network troubleshooting (TCP/IP, DNS, DHCP).
• Good problem-solving and communication skills.

Responsibilities

• Provide on-site technical support to end-users for hardware, software and network issues.
• Install, configure and maintain computer hardware, software, systems, printers and scanners.
• Diagnose and resolve technical problems quickly and efficiently.
• Respond to helpdesk tickets and user requests in a timely manner.
• Maintain IT inventory and ensure security of systems.

Skills

IT Support

Windows/macOS

Networking

Problem solving

Communication

On-site work

Education

Diploma/degree in IT

Tools

TCP/IP

DNS/DHCP

Software installation

Job description

About the Role

Our client, a dynamic organization in the healthcare sector, is seeking an experienced IT Support Technician to join their team in Queenstown, Eastern Cape . This role is essential for providing on-site technical support and maintenance for the organization's IT infrastructure, ensuring smooth operations and minimal downtime. You will be responsible for diagnosing and resolving hardware, software, and network issues for end-users, as well as managing IT equipment and ensuring system security. We are looking for a skilled and reliable individual who can contribute to a stable and efficient IT environment within Eastern Cape . This position requires a hands-on approach and a strong understanding of IT support principles. You will be working in a dedicated office setting, collaborating closely with colleagues to maintain and improve our technological resources.

Key Responsibilities

• Provide on-site technical support to end-users for hardware, software, and network issues.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Diagnose and resolve technical problems quickly and efficiently.
• Respond to helpdesk tickets and user requests in a timely manner.
• Perform regular maintenance and updates on IT equipment and systems.
• Assist in managing IT inventory, including hardware and software licenses.
• Ensure the security of the IT network and systems, implementing necessary safeguards.
• Document IT procedures, configurations, and troubleshooting steps.
• Provide basic training to users on new hardware or software.
• Collaborate with IT management on system upgrades and projects.
• Stay updated on the latest IT support technologies and best practices.

Requirements

• Proven experience as an IT Support Technician or similar role.
• Strong knowledge of computer hardware, operating systems (Windows, macOS), and standard office software.
• Experience with network troubleshooting (TCP/IP, DNS, DHCP).
• Familiarity with installing and configuring software applications.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to interact professionally with users.
• Ability to work independently and manage time effectively.
• Must be able to work on-site in Queenstown .
• Relevant IT certifications (e.g., CompTIA A+, Network+) are highly desirable.
• A diploma or degree in Information Technology or a related field is an advantage.

Benefits

• Competitive salary package.
• Comprehensive medical aid coverage.
• Opportunities for professional development and training.
• A stable and supportive work environment.
• Access to modern office facilities in Queenstown .
• Paid annual leave and sick leave.
• Company pension fund contributions.
• Team building events.
• Potential for career growth within the organization.
• Employee assistance program for confidential support.