Help Desk Technician

Placements24; Queenstown; Hybrid; NZD 48,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Remote work

Job summary

Placements24 is helping a dynamic nonprofit recruit a Help Desk Technician for a fully remote role. You will support staff across locations, handle tickets, and resolve hardware and software issues with a focus on user experience and clear communication.

The role emphasizes independent work from a home-based setup, strong technical skills, and a passion for community-oriented work. Training and growth opportunities are offered.

Qualifications

• Experience providing user support for hardware, software, and networks.
• Strong problem-solving and diagnostic abilities.
• Excellent verbal and written communication for customer interactions.
• Ability to work independently in a remote setting.

Responsibilities

• Provide technical assistance for computer systems, software, and hardware.
• Respond to help requests via phone, email, or ticketing system.
• Diagnose and resolve hardware and software issues.
• Install, configure, and upgrade operating systems and applications.
• Guide users through problem-solving steps, with clear directions.
• Escalate urgent issues to appropriate teams as needed.
• Maintain accurate records of help desk actions and resolutions.
• Assist with onboarding and training on new tools.

Skills

Help desk experience

Technical troubleshooting

Communications skills

Remote work

Ticketing system

Education

CompTIA A+

Tools

MS Office

Job description

About the Role

Our client, a dynamic non-profit organization dedicated to community development, is looking for a proactive Help Desk Technician to join their remote team. This role is crucial for providing essential IT support to staff across various locations, ensuring smooth operations and effective communication. The ideal candidate is a technically skilled problem-solver with excellent communication abilities and a passion for supporting users. This fully remote position offers the flexibility to work from home, contributing to a mission-driven organization and making a tangible impact within the communities they serve, with a particular focus on regions like Queenstown, Eastern Cape .

Key Responsibilities

• Provide technical assistance and support related to computer systems, software, and hardware.
• Respond to help requests in a timely manner via phone, email, or ticketing system.
• Diagnose and resolve technical hardware and software issues.
• Install, modify, and repair computer hardware and software.
• Walk customers through problem-solving processes.
• Identify and escalte situations requiring urgent attention to the appropriate individual.
• Maintain accurate records of help desk actions taken.
• Install, configure, and upgrade computer operating systems and applications.
• Provide basic training to end-users on new hardware or software.

Requirements

• Proven experience as a Help Desk Technician or other customer support role.
• Strong knowledge of computer hardware, software, and networks.
• Ability to diagnose and resolve technical issues efficiently.
• Excellent communication and interpersonal skills.
• Proficiency with help desk and remote support software.
• Ability to work independently and manage workload effectively in a remote environment.
• Experience with MS Office Suite and various operating systems (Windows, macOS).
• Relevant certifications (e.g., CompTIA A+) are a plus.
• A commitment to supporting the organization's mission and values.

Benefits

This role offers a competitive salary, health benefits, and paid time off. Enjoy the flexibility and convenience of a fully remote work arrangement, eliminating commute time and costs. Our client provides opportunities for professional growth, training, and the satisfaction of contributing to meaningful community projects. Join a dedicated team making a difference, supported by robust remote work infrastructure, and positively impacting areas around Queenstown, Eastern Cape .