Technical Operations & Release Specialist

New Zealand Government; Wellington; On-site; NZD 91,000 - 107,000; Full time

Benefits offered by this job

TEC Days

Flexible working options

Wellness programme

Purchase extra leave

Health Insurance Group Scheme

Career development and internal oppor…

Office presence three days a week

Job summary

The Tertiary Education Commission (TEC) is seeking a Technical Operations Analyst to lift day‑to‑day ICT service performance, streamline processes and translate evolving business needs into a clear backlog for future releases.

You will manage the change and release cadence end‑to‑end, keep services stable, and collaborate with internal teams and vendors to improve service quality. Based in Wellington, this permanent role offers flexible working options and career development.

Qualifications

• 3+ years' experience in enterprise IT operations / support.
• Practical ITSM know-how: incident, change and acceptance into service.
• Experience in the technical change and release processes, and supporting review functions
• Comfortable engaging customers and vendors to turn needs into a prioritised backlog.
• Proven at working with end users and business owners to improve service outcomes.
• Strong documentation skills: clear, plain language processes and configurations.
• Understanding of technology lifecycle management and decommissioning considerations.
• Experience supporting change / adoption for new or retained technologies.
• Awareness of information management, data quality and operational reporting.

Responsibilities

• Keep core services stable and performing, including contributing to critical incident response and meeting agreed service levels.
• Run the change / release cadence end‑to‑end by assessing impact, schedule effectively and completing post‑implementation reviews to safeguard BAU.
• Maintain clear, current operational knowledge to support procedures, knowledge base articles and ensure new / changed services are BAU.
• Spot and deliver practical BAU improvements (automation, tooling and workflow optimisation).
• Coordinate product introductions and routine upkeep such as patches, upgrades and defect fixes.
• Support change and user adoption, and help retire legacy systems through managing dependencies, data migration and business impacts.
• Work closely with internal teams and vendors to resolve issues, manage escalations and lift service quality.

Skills

IT operations

ITSM

Change management

Customer engagement

Documentation

Tech lifecycle

Data quality

Operational reporting

Job description

The Tertiary Education Commission (TEC) is seeking a Technical Operations Analyst to lift day‑to‑day ICT service performance, streamline processes and translate evolving business needs into a clear backlog for future releases.

You will manage the change and release cadence end‑to‑end, keep services stable, and collaborate with internal teams and vendors to improve service quality. Based in Wellington, this permanent role offers flexible working options and career development.